Your tasks will be to take responsibility and drive all activities related to Customer Service, including:
· Ensuring quality and consistency of customer relations
· Reporting on the Customer Service KPIs.
· Scaling the team and processes to support the growth of the Company
· Recruiting adequate profiles to join the team
· Setting the guidelines on how agents should assist in selling processes for our customers and generating additional sales
· Coordinating with other departments to obtain information needed by customers when browsing our website during store discovery, while ordering and checking out.
· Setting the guidelines and training agents on how to manage the after sales process.
· Handling special requests and complaints of customers.
We are Pakistan's eHealth startup focussing on providing authentic and genuine consumer health items at doorstep.