یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

QA Executive

Digitech Outsourcing Solution PVT LTD

لاہور ، پاکستان

درخواست بھیجیں

اکتوبر ۰۸, ۲۰۲۱ شائع ہوئی 4 نے دیکھا

PKR. 50,000 - 60,000/Month

We are urgently looking for Quality Assurance (QA) Executive who will be responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customers.

Who we are:

We offer Inbound Customer Support / Call Center services to businesses based in US, Canada, UK and other countries.We work as back office and support center for international businesses and help them with phone answering, email and live chat support.

What we require from you:

Participate in design of call monitoring formats and quality standards.
Perform call monitoring and provide trend data to site management team.
Use quality monitoring data management system to compile and track performance at team and individual level.
Perform monitors of customer care email responses.
Participate in customer and client listening programs to identify customer needs and expectations.
Provide actionable data to various internal support groups as needed.
Provide feedback to call center team leaders and managers.
Prepare and analyze internal and external quality reports for management staff review.
Perform other duties as assigned.
We are looking for a dedicated individual having at least 2 year of relevant working experience and good English communication skills (English fluency is a must).
Candidates having prior experience in a QA department in a call center will be preferred.
This is a 9 hours shift. In addition to the basic salary, we are offering health insurance and annual paid leaves.
If you have worked in similar role in call center, please apply immediately!