Divisional Manager (Operations)

Key Responsibilities and Deliverables: 

• Effective management of operations   
• Ensure accurate call cycles are in place   
• Implement corrective action where necessary   
• Check exception reports, obtain information for discrepancies   
• Monitor call cycle activities and revise call cycles if required     
• Assess impact of call cycles against

1. Budgets
2. LRA
3. Basic Conditions of Employment   

• Monitor and review point of purchase standards   
• Communicate and agree on point of purchase standards     
• Ensure sales team adheres to parameters     
• Obtain operational information from the principal     
• Communicate information to sales team     
• Measure point of purchase implementation   
• Identify, develop and execute opportunities and ad hoc initiatives and drives to increase sales and   profitability 
• Ensure distribution methods are effective and efficient and identify problems and ensure resolution   timeously  
• Manage assets to ensure optimization
• Effective development of tactical plans for the division in line with customer, client and Group strategic direction and objectives   
• Ensure comprehensive understanding of client and customer strategic objectives through interaction   with relevant stakeholders   
• Consult with relevant stakeholders to provide operational complexities   
• Negotiate tactical plans, implementation, finance and objectives to agree and sign-off for   implementation and execution   
• Design organisational structure to ensure delivery of objectives 
• Effective key account management (as required by Business Unit)   
• Provide key account services focusing on listing, promotional goods, deals and pricing     
• Ensure clear understanding of client objectives   
• Build strong trade relationships to assist in execution of objectives 
• Effective stakeholder relationship management   
• Actively build, maintain and grow strong relationships with client and relevant departments, customer   and internal stakeholders   
• Work to align Group and client objectives with business plans   
• Attend regular meetings to update client, customers and Group, review plans and optimize processes   (including third parties)   
• Manage client expectations and manage reputation     
• Manage effective flow of information   
• Draft, implement and maintain client and customer contact matrix and ensure adherence to plans   
• Timeously identify and ensure resolution of problems   
• Prioritise and manage competing demands and expectations     
• Identify cross selling opportunities to clients 
• Effective management of achievement of operational objectives     
• Regularly analyse relevant data to ensure milestones are met     
• Create plans to address identified areas and meet objectives   
• Gather feedback from team and develop short term tactical plans to enhance performance     
• Compile reports for client and Group and present to relevant parties   
• Identify, develop, implement and manage systems and processes to ensure delivery of objectives 
• Achievement of profitability, sustainability and financial targets   
• Compile divisional forecasts and budgets and present to Country Operations Manager for sign-off 
• Implement, monitor, and manage budget    Identify and investigate exceptions, ensuring resolutions     
• Ensure sustainability and growth of profitability   
• Ensure cost containment and maximise income and available resources     
• Communicate budget to Area Managers and sales team     
• Ensure accuracy of billing with finance department 
• Effective people leadership and team management   
• Through effective inspirational and practical leadership, facilitate the creation of accountable, full service teams who understand and strive to meet the needs of all client, customer, and Group objectives     
• Create and encourage a culture focusing on delivery of objectives.
• Continually inspire, motivate and develop people to understand what is expected of them (co-create a   team / organisational culture of high accountability)   
• Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people   management, such as:

1. Recruitment
2. Development
3. Remuneration and Rewards
4. Leave management and labour turnover
5. Performance Management
6. Career path planning
7. On-the-job training, coaching & mentoring 

• Effective self-management   
• Follow through to ensure that personal quality and productivity standards are consistently and   accurately maintained   
• Demonstrate consistent application of internal procedures   
• Plan and prioritise, demonstrating abilities to manage competing demands     
• Demonstrate abilities to anticipate and manage change   
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and   respond to organizational needs