Software Project Coordinator

A Software Development Company that provides software solutions is looking for a Software Project Implementation Coordinator to join their software development team on a full time permanent basis at their office in Karachi.

Package:

Subject to qualification and or experience, other benefits as per company policy as well as internal career advancement opportunities.

Core Purpose:  

To be Responsible for managing customer implementations of clients software solutions To project manage Client systems, ensuring a high level of communication and collaboration in delivering innovative Retail Software Solutions Preparation of documentation, including training manuals and process diagrams.

Dimensions of the job:

Computer literate and proficient in all platforms of Apple Mac, PC and Tablets Presentations and layouts Cell phone. Regular business travel required Own reliable transport Mobile connectivity both data and voice

Principal Deliverables (Key Performance Areas and Accountabilities)

Hands on Experience on Agile Software Methodologies.

Quality Assurance:

• Ensure that all necessary quality measures are in place to guarantee customer satisfaction. You will require the ability to lead projects, interface with clients as needed and participate in client communication. To work closely with the team in managing systems queries, issues and support Work with and liaise with your line manager on deadlines and expectations
• Execute duties and assignments as directed in compliance with corporate guidelines and Objectives
• Administration Work with and liaise with your line manager on deadlines and expectations between the business and technology team members with customer facing responsibility
• Execute duties and assignments as directed in compliance with corporate guidelines and Objectives Determine the needs of the customer, the ultimate function for which the system is intended, and its appeal to customers Track record of involvement in successful on-time, on- budget delivery of projects Capacity to assess impact of customer and user feedback on Projects and product maintenance.
• System admin data capturing and maintenance Schedule meetings and minute taking Continuous and real-time feedback from client meetings to the executive and client account managers
• Understand the day to day management of clients Client Interaction Conduct briefing meetings to ensure that every individual involved in the process understands their requirements and/or special instructions before the process commences
• Central point of contact pertaining to the system and technical daily follow up Interact and feedback communication to manage client expectation
• Analyze requirements on a daily basis Onsite user support and handholding Propose, define and implement processes in accordance with Clients objectives
• Excellent presentation skills Project Management Document and manage issues to stabilise the implemented solution and ensure quality of Service Investigate / troubleshoot and categorise the issues
• Resolve the issues and brief into development team and follow up Draw up development specs that are concise and accurate
• Liaise with development team to ensure requirements and understanding on specifications are met Accountable for facilitation of quality assurance, testing and final release
• Must be able to draw knowledge on updated trends and assess how to incorporate into the business Have the ability to keep up with new technologies and analyse new trends and data Project management and research of projects as they arise Involved in project activities, project management and maintenance.
• Communication: Interact at all levels with management, clients, to gain and insight and understanding of client

Requirements

• Share knowledge with others to draw on skills of experts where required to fulfil customer requirements Prepare and supply relevant reports and input for meetings
• Attend required review and client meetings / presentations Self-Development of Knowledge and Skills: Keep abreast of developments /new technology, processes and equipment.

Training:

• Need to effectively manage the training of clients on the software Conduct internal staff training to clients Create and maintain training manuals Manage and document all correspondence between clients

General:

Workflow, solution, specification and training documentation Manage Software installation and user machine setup Due to the nature of the job the employee will be required to have a 3G mobile connection Minimum Competencies required

Technical skills: 

Strong technical skills Experience with project management methodologies Ability to develop project plans, schedules, work breakdown structures and to lead and coordinate projects Skill in organizing resources and establishing priorities

Writing/Communication Skills: Strong ability to communicate effectively, both orally and in writing.