Technical Support Engineer

E Display Inc. Verified

ایک سے زیادہ شہر، پاکستان

مئی ۲۱, ۲۰۲۱ شائع ہوئی 279 نے دیکھا

PKR. 50,000 - 60,000/Month

اس نوکری کیلیۓ درخواست دیجیۓ

بند کریں

نوکری کی تفصیل

  • We are a comprehensive digital signage solution and services organization based in the US.
  • We are currently seeking a highly self-motivated Technical Support Engineer. In this role you will be responsible for providing technical support.
  • The ideal candidate must have very good technical support skills along with an excellent command of the English language (written and verbal) and able to work from home.
  • Our customer and vendors are located in Europe & North America therefore, you must be able to work the evening shift.

Please Note: You will not be considered for this role if you do not have excellent verbal and written communication skills in English or if you cannot work the night shift. 

Responsibilities:

  • Provide technical support via phone, email and chat to resolve issues. 
  • Handle incidents, troubleshooting hardware and software related issues.
  • Logging customer issues into ticketing software.
  • Adding/Updating customer's information in CRM software.
  • Customer content management using our cloud-based CMS software.
  • Managing relationship with customers and partners.
  • Customer online order processing.
  • Analyze current tools and solutions to make improvement and mitigate risk.

Qualifications:

  • Must Have Excellent Communication skills (verbal and written) in English.
  • Must be able to work the Night/Evening shift. Additional hours maybe required from Time to time as needed.
  • Must be highly responsible and have a sense of ownership and urgency to do whatever it takes to get the job done with little or no supervision.
  • Must Have concern for customer satisfaction, be polite and respond promptly and effectively to their questions/concerns/issues and efficiently address them.
  • Excellent organizational, time management and multitasking ability.
  • High-level technical skills (both software and hardware) to Identify, diagnose issues and take appropriate action to efficiently drive them to a resolution.
  • Must have excellent knowledge of Ethernet LAN equipment and Windows and Android Operating System.
  • 3+ years experience in technical support.

نوکری کی تفصیلات

کل عہدے:
1 اشاعت
نوکری کی شفٹ:
تیسرا پہر (رات)
نوکری کی قسم:
محکمہ:
HR
جنس:
مرد
عمر:
18 - 34 سال
کم از کم تعلیم:
بیچلرز
ڈگری کا عنوان:
Computer Science
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
3 سال
اس سے پہلے درخواست دیجیۓ:
جون ۲۱, ۲۰۲۱
تاریخِ اِشاعت:
مئی ۲۱, ۲۰۲۱
کم معلومات دیکھئے نوکری کی مکمل تفصیلات پڑھیں

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روزی پریمیئم کو آزمائیں

E Display Inc.

انفارمیشن ٹیکنالوجی · 1-10 ملازمین - اسلام آباد, کراچی, لاہور

E display Inc. is a full service provider of Digital Signage solutions in all vertical markets. E Display focuses on finding the right match between technology and affordability for its Clients. Whether the need is for a stand-alone unit or an enterprise-wide network, E Display helps each client int ...مزید پڑھیں

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