Assist the Business Unit Leader in developing tactical and strategic product, services and/or programs to support the business unit’s goals (financial, quality, production, customer service, operational efficiency, market share, etc.).
· Reviews, analyzes, and creates detailed documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify operations.· Consults with ICAT personnel to determine business, functional and technical requirements for specified applications.· Coordinates the development of all approved versions of business and functional specifications for specified applications. Review use cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents.· Acquire data from primary or secondary data sources and maintain databases/data systems (SQL).· Interpret data, analyze results using statistical techniques, optimize statistical efficiency and data quality and provide ongoing reports. Complete projects that require data mining, analysis, and presentation.· Ability to identify data trends for forecasting and KPI setting.· Prepare reports and Dashboards (financial, quality, production, customer service, operational efficiency, etc.) to track remediation of issues on ongoing basis.· Analyze the business unit’s activities, trends and compares analyses against the service standards and best practices. Present findings and works with the Business Unit Leader and other personnel to identify and implement strategies that will address tactical and strategic goals.· Analyze trends and recommends adjustments address and/or capitalize on trends.pe-TeleQuote Insurance Inc., a licensed digital insurance agency, was launched in 2011 and is headquartered in Clearwater, FL. It employs over 125 associates to sell Medicare insurance products to people aged 65 years and above in 50 states. The company specializes in providing expert insurance consultation and customized plans to its clients. e-TeleQuote represents Humana, United HealthCare, Cigna HealthSpring, Transamerica, Mutual of Omaha, Aetna and over 20 Blue Cross Blue Shield affiliates./p