Team Lead Customer Support

Empire Group Verified

راولپنڈی ، پاکستان

نومبر ۰۵, ۲۰۲۱ شائع ہوئی 145 نے دیکھا

PKR. 70,000 - 90,000/Month

اس نوکری کیلیۓ درخواست دیجیۓ

بند کریں

نوکری کی تفصیل

This is an exceptional job opportunity to join UK’s leading translation and Interpretation company TRANSLATION EMPIRE. We are looking for full-time Team Lead Customer Support for our office located in , Bahria Town, Islamabad. The incumbent will be responsible for managing our customer support staff/recruiters which is responsible for recruiting linguistics all over the UK.

JOB DESCRIPTION

·         Oversee the running and managing the international recruitment department daily

·         Set targets for all recruiters to meet up with

·         Understand all organization’s products, services, procedures, and guidelines and communicate same to all team members

·         Participates in the design of call monitoring formats and quality standards

·         Performs call monitoring and provides trend data to the management

·         Uses quality monitoring data management system to compile and track performance at team and individual level

·         Work closely with the team, motivating and coaching them

·         Hosting 1-2-1’s and team meetings

·         Use company methodology, team input, and own initiative to ensure attendance and retention targets are achieved

·         Identify training needs and organize training sessions to meet quality standards

·         Perform other duties as assigned by the management

QUALIFICATION/EXPERIENCE

·         3-5 years Call Center experience as Team Leader

·         Bachelor’s degree in any discipline

·         Excellent verbal, written, and interpersonal communication skills

·         Exceptional listening and analytical skills

·         Ability to multitask and successfully operate in a fast paced, team environment

·         Must be proficient with Microsoft Office suite

WHAT DO WE OFFER?

·         Excellent remuneration

·         Paid Leaves

·         Health Insurance (Self & spouse)

·         EID Bonus

·         Leaves Encashment

·         Amazing work-culture

نوکری کی تفصیلات

کل عہدے:
5 آسامیاں
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
نوکری کا مقام:
Bahria Town Rawalpindi, راولپنڈی, پاکستان
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
2 سال
اس سے پہلے درخواست دیجیۓ:
دسمبر ۰٦, ۲۰۲۱
تاریخِ اِشاعت:
نومبر ۰۵, ۲۰۲۱

Work Environments

Supervisor’s gender:
Either
Percentage of female coworkers:
50-59%
Flexible work time:
Yes
Remote work option:
No
Transport allowance:
Yes
Dedicated vehicle / Pick-and-Drop:
No
Overnight travel requirement:
Not at all
کم معلومات دیکھئے نوکری کی مکمل تفصیلات پڑھیں

آپ کو کس حوالے سے برتری حاصل ہے؟

اپنے بارے میں ہماری پیشہ ورانہ رائے اور تقابلی جائزہ حاصل کیجیۓ
اپنی سی وی کو موءثر بنانے کیلئے ہماری ماہرانہ مشاورتی ٹیم سے رابطہ کریں
روزی پریمیئم کو آزمائیں

Empire Group

انفارمیشن ٹیکنالوجی · 11-50 ملازمین - راولپنڈی

pInformation Technology/p

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