یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Support Executive - International

FDS Communications

ایک سے زیادہ شہر، پاکستان

درخواست بھیجیں

جنوری ۲۴, ۲۰۲۳ شائع ہوئی 388 نے دیکھا

We are looking forward to adding 1 - 2 highly motivated individuals with excellent command in spoken & written English as well as listening who can handle queries related to the Security Cameras System (DVR, NVR, IP Cameras Etc.) & Other Daily assigned tasks from the Operations Manager for USA clients (particularly Los Angeles, CA) via phone & emails. Ideal Candidate will have background of computer networking.

FDS Communications, an International company is looking for energetic and dedicated candidates who possess good English communication skills, with the ability to multi task.
Candidates having experience of inbound/outbound calling and web-based services are encouraged to apply.
Successful individuals would be offered Fixed Basic Salary, Attendance Bonus, U.S. Holidays, Eid Holidays & Annual Bonus.

Duties & Tasks:

Respond to customers professionally to provide technical support or obtain details of complaints.
Provide customer support & technical query resolution via phone & email.
Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Follow up to ensure that appropriate actions were taken on customers’ requests.
Provide guidelines to customers according to the set procedures and regulations.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
Project management, record keeping, and reporting.
Identify and escalate priority issues per client specifications.
Offer alternative & smart solutions in order to meet accuracy & timeline.
Take all necessary measures to ensure client satisfaction.
Give your 100% to all task assigned by Manager on daily basis.
Take responsibility of all tasks assigned.

Skills Required:

Excellent communication skills
Proficiency with MS Office
Tech Savvy
Customer-centric attitude
Excellent Command in Spoken & Written English as well as Listening

Benefits:

Professional office environment.
Paid Training.
Bonuses.

Timings: 08:30 PM to 05:30 AM / Mon - Friday (Third Shift - Night)

Location: Bahria Town Rawalpindi

مہارتیں

Fluent in English Spreadsheet Navigation Database Impact

نوکری کی تفصیلات

صنعت:

رابطہ مرکز

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

2 آسامیاں

نوکری کی شفٹ:

تیسرا پہر (رات)

نوکری کی قسم:

مستقل

نوکری کا مقام:

اسلام آباد, راولپنڈی, پاکستان

جنس:

مرد

کم از کم تعلیم:

میٹرک / او لیول

کیریئر کی سطح:

نوآموز

کم از کم تجربہ:

غیر تجربہ کار

اس سے پہلے درخواست دیجیۓ:

فروری ۲۵, ۲۰۲۳

تاریخِ اِشاعت:

جنوری ۲۴, ۲۰۲۳

Diversity Inclusion:

We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.