Finja is on the hunt for a Call Center Manager who can lead the team to increase sales and improve service quality. The incumbent must be an organized, reliable and results-driven professional with an Entrepreneurial mindset. He/She must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.

This is a strategic position and the goal is to do everything possible to attain goals and achieve great results for Finja paired with outstanding rewards.

Responsibilities:

  • Lead the team of representatives for selling digital loans
  • Lead and supervise the recollection process of the issued loans
  • Monitor and improve sales, complaint handling and other procedures
  • Develop objectives for the call center’s day-to-day activities.
  • Conduct effective resource planning to maximize the productivity of resources
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Prepare reports for different departments or senior management

Required Skills:

  • Proven experience as call center manager or similar position
  • Must be able to manage complex operations
  • Proficient in MS Office and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability

نوکری کی تفصیلات

کل عہدے:
1 اشاعت
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
8 سال
اس سے پہلے درخواست دیجیۓ:
جولائی ۲۷, ۲۰۱۹
تاریخِ اِشاعت:
جولائی ۱۹, ۲۰۱۹

Finja

بینکنگ / مالیاتی خدمات · 263 ملازمین - لاہور

Finja is a new age financial services platform for professionals, merchants (Karyana shops) and SME businesses addressing their payments, collections and credit needs. Being friend of banks, Fls and merchants, we hold a unique position in the value chain enabling all actors in the eco-system to interact digitally

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اپنے بارے میں ہماری پیشہ ورانہ رائے اور تقابلی جائزہ حاصل کیجیۓ
اپنی سی وی کو موءثر بنانے کیلئے ہماری ماہرانہ مشاورتی ٹیم سے رابطہ کریں
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