یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Manager Customer Support

FOURGEN, a leading software house is looking for a competent and experienced Manager Customer Support. The ideal candidate should be able to perform duties with required skill set as mentioned in JD and Competencies listing below.

Supervise Day-To-Day Support Department Operations.
Respond to Customers in timely & efficient manner.
Create Effective Customer Services Procedures, Polices and Standards for improvisation of department and team capabilities
Develop Customer Satisfaction Goals and coordinate with the team to meet them on a steady basis.
Take all necessary measures to ensure customer satisfaction.
Ensure that the commitments made with customer are fulfilled on time
Take ownership of customers issues and follow problems through to resolution
Manage & Coach the customer support team
Set a clear mission and deploy strategies focused towards that mission
Keep accurate records and document customer service actions and discussions
Recruit, mentor and develop customer services team and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement

Behavioral Skills and Competencies:

Good verbal and written communication skills
Interpersonal skills and the ability to work well with people at all levels
Attention to detail and a well-organized approach to work
The ability to prioritize work and to work well under pressure
Management skills
Team working skills
Integrity and discretion when handling confidential information
A thorough knowledge of the product or services the company is offering to its customers
Proven working experience as a Customer Services/Support Manager, preferably in Managing FMCGs MIS Department.

مہارتیں

Charismatic Leadership Spreadsheet Navigation Distribution Team Management

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

2 آسامیاں

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

محکمہ:

.NET Department

نوکری کا مقام:

کراچی, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

ڈگری کا عنوان:

BS Business Administration OR MBA

کیریئر کی سطح:

سربراہ شعبہ

کم از کم تجربہ:

3 سال

اس سے پہلے درخواست دیجیۓ:

دسمبر ۰۹, ۲۰۲۱

تاریخِ اِشاعت:

نومبر ۰۸, ۲۰۲۱

Cloud Tenants Pvt Ltd.

انفارمیشن ٹیکنالوجی · 11-50 ملازمین - کراچی

پیروی کریں

Fourgen is a software company founded and operative since 1998. Fourgen has developed and implemented the most robust software solutions for Sales & Distribution Management, Accounts Management, Human Resources Management, Hospital Management, Sugar Manufacturing Management, Vehicle Management, Production Planning & Material Management, etc. Fourgen has worked for and maintaining business relationship with much of the valued national and multinational companies operating in Pakistan and Globally.