ROLE AND RESPONSIBILITIES

  1. Reviews, analyzes, and evaluates information technology systems operations.
  2. Uses technical expertise to provide accurate and creative solutions to user problems in a timely manner.
  3. Researches, resolves, and responds to questions received via telephone, emails, and call backs. Logs call data and trouble tickets into a central database or help desk system.
  4. Provides a high degree of courteous and helpful customer service at all times.
  5. Conducts regular trend analysis, documents, and reports results.
  6. Provides regular continuous improvement ideas and solutions to increase the effectiveness of support services.
  7. Recommends systems modifications to reduce user problems.
  8. PC Hardware support with network cards, monitors, video cards etc.
  9. Support Printers, Scanners and Faxes.
  10. Assist in the setup of new PC’s.
  11. Maintain Camera Servers.
  12. Assist in the setup and maintenance of NT/ Server user accounts, permissions and passwords.
  13. Perform daily backups.
  14. Install desktop software upgrades as needed.
  15. Assist in the development of system documentation.
  16. Manage software licensing
  17. Provide end user support on desktop, Windows, Office, etc….
  18. Special projects as assigned by supervisor san leadership
  19. Excellence and accuracy should not be detoured.
  20. Accuracy in reporting and meeting deadlines
  21. IT Support Analyst will directly report to Technical Support – Team Lead
  22. Communicate anomaliesunusual behaviorprocess of an error in a record to investigate the matter further.
  23. Attend weekly, daily and monthly Team meetings
  24. Send cancel/Fraudulent/duplicate sale intimation to Team Lead to validate before rolling them out to client.
  25. Send daily shift startend report to Team Lead and POC.
  26. Send completed report to Team Lead at the end of shift along with PM
  27. Analyst should be dependable and follow dress code policy.
  28. Responsible to perform additional tasks as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

  1. Minimum Bachelor’s degree
  2. Additional Professional courses would be preferred

PHYSICAL DEMANDS AND WORK ENVIRONMENT

  1. Extensive sitting at several occasions and should be flexible in timings

PREFERRED SKILLS

  1. Should be proficient in Excel, MS Office and relevant call center related applications / programs
  2. Customer Services/ Quality Assurance Background would be preferred
  3. Good analytical skills
  4. Excellent listening skills
  5. Quality & Customer Focus, Phone Skills, Good Verbal & written Communication
  6. Objectivity
  7. Dependability
  8. Multi-tasking

نوکری کی تفصیلات

شعبہِ افعال:
کل عہدے:
1 اشاعت
نوکری کی شفٹ:
تیسرا پہر (رات)
نوکری کی قسم:
محکمہ:
Technical Services
نوکری کا مقام:
جنس:
مرد
عمر:
20 - 40 سال
کم از کم تعلیم:
بیچلرز
ڈگری کا عنوان:
BS(IT), BS(CS), BCS
کیریئر کی سطح:
نوآموز
کم از کم تجربہ:
2 سال
اس سے پہلے درخواست دیجیۓ:
جنوری ۰۷, ۲۰۱۹
تاریخِ اِشاعت:
دسمبر ۰٦, ۲۰۱۸

Future Now (Pvt) Limited

انفارمیشن ٹیکنالوجی · 301-600 ملازمین - لاہور

Future Now Technologies is a leading provider of cutting edge technology solutions and services in Pakistan, Europe and North America. We believe that innovation, commitment to quality, and effective partnership with our clients is the foundation of success. Over the years we have engineered solutions which are currently being used in some of the largest fortune 100 companies around the world. Our success comes from the realization that our success can only be possible if our clients are successful.

آپ کو کس حوالے سے برتری حاصل ہے؟

اپنے بارے میں ہماری پیشہ ورانہ رائے اور تقابلی جائزہ حاصل کیجیۓ
اپنی سی وی کو موءثر بنانے کیلئے ہماری ماہرانہ مشاورتی ٹیم سے رابطہ کریں
روزی پریمیئم کو آزمائیں

ملتی جلتی نوکریاں

IT Technical Support Engineer

Games Studio, راولپنڈی, پاکستان
فروری ۲٦, ۲۰۲۴ شائع ہوئی

IT Support Executive

Weaverbird Group, لاہور, پاکستان
فروری ۱۹, ۲۰۲۴ شائع ہوئی

Assistant Manager IT

Plastech Autosafe, کراچی, پاکستان
فروری ۲۹, ۲۰۲۴ شائع ہوئی

Assistant Manager Technical Support / Infrastructure

Thobson Technologies Pvt Limited, کراچی, پاکستان
مارچ ۰۵, ۲۰۲۴ شائع ہوئی
تمام دیکھیں
I found a job on Rozee!