اس نوکری کیلیۓ درخواست دیجیۓ

بند کریں

نوکری کی تفصیل

  • Manage, instruct, and guide a team of Cloud Engineers in their day-to-day activities surrounding customer support via Live chat and tickets, site migrations, application monitoring, and responsiveness to abuses reported by upstream providers
  • Be responsible for key performance metrics ensuring customer satisfaction
  • Meet aggressive system and application availability objectives while providing hands-on leadership during customer-impacting events (outages and incidents)
  • Provide immediate response/remediation/ and escalation for incidents during the shift
  • Manage resources to performance expectations via tracking and maintaining individual performance metrics, including incident management, chats & ticket performance, and process/procedure adherence as well as constant reinforcement to ensure SLA’s are met
  • Establish and drive clear accountability for all team members, create an environment that enables effective team performance and excellent communication
  • Conduct regular team meetings as well as one-on-one sessions with staff members
  • Onboard, and train new hires in process and procedure adherence as well as the use of tools and understanding of production platform interdependencies
  • Maintain employee shift schedules ensuring adequate resource coverage at all times
  • Maintain daily shift stats compilation, shift logs, analysis of “not at all well” customer ratings, the response on cross-departmental queries during the shift
  • Develop, document, maintain and disseminate new processes and procedures for platform monitoring, incident validation, remediation, and escalation
  • Ensure 24x7 availability to work with the team in addressing incidents/outages where managerial guidance is required

نوکری کی تفصیلات

شعبہِ افعال:
کل عہدے:
2 آسامیاں
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
محکمہ:
Operations
نوکری کا مقام:
جنس:
مرد
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
5 سال
اس سے پہلے درخواست دیجیۓ:
اکتوبر ۰۷, ۲۰۲۱
تاریخِ اِشاعت:
ستمبر ۰٦, ۲۰۲۱
کم معلومات دیکھئے نوکری کی مکمل تفصیلات پڑھیں

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روزی پریمیئم کو آزمائیں

Gaditek

انفارمیشن ٹیکنالوجی · 601-1000 ملازمین - کراچی

Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Sec ...مزید پڑھیں