یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Team Lead Customer Success

Gaditek

جنوری ۳۱, ۲۰۲۰ شائع ہوئی 15 نے دیکھا

Gaditek is actively searching for a Team Lead to take charge of the Customer Success team of one of its brands.

In this role, you will be responsible for ensuring consistent customer experience and predictable outcomes and business growth. Our ideal candidate will be an avid explorer who has knowledge of maximum places in Karachi in particular.

ROLES & RESPONSIBILITIES

Once you are here, you will:

Partner with our clients to deliver predictable outcomes and experiences for their customers and predictable growth for their business by:
Win as a team, take care of team sentiments, upgrade existing team knowledgebase.
Be data-driven, and deliver and communicate ROI for our clients, throughout the customer lifecycle
Be the trusted partner for the customer on the use-case and product functionality
Design and align processes to gather maximum customer inputs through analysis and data
Lead as customer voice among all team discussions and represent the voice of the customer to provide input into every core product, marketing, and sales process
Create structure in ambiguous situations and design effective processes
Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base

KPIs applicable for the job:

Effectively building processes
Measuring outcomes as per business requirements and objectives
Optimizing outcomes: Raising the benchmark, understanding customer outcomes by communicating with customers, analyzing customer health metrics, running NPS and gathering other feedback via emails at first and then applying relevant tools.
Propose measures for product betterment in the form of user stories.

What does GADITEK offer you?

Gaditek is a new age technology company that is focused on just one thing: keeping you relevant in the market. We work hard. Harder than most other places of work in the same hours. But we also purposefully find ways to allow our teams to enjoy work together. As a result, we’re among the best companies to work for in Pakistan with a plethora of benefits and an amazing culture.

Working with us, you will never have to worry about being left behind in the market or losing your market value. You will always remain market competitive, work on challenging new projects that require you to put your knowledge and experience to create amazing solutions that you’re proud of and which help us go to new places.

EXPERIENCE & QUALIFICATIONS

Education: BS/BBA (masters is preferred)

Experience: 5+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role with experience of working with cross-functional teams.

Age: 30-35 Years

*Should be an avid explorer who has knowledge of maximum places in Karachi in particular.

Skills:

Analytical Skills
Strong personality and team player
Able to work under pressure
Measure and improve NPS
Keeping daily work logs
Excellent communication skills on-call and social media
Dedicated to customer success at a deep core strategic level
Impressive executive presence and communication abilities
Passion for technology and for being a part of a fast-growing SaaS company
Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)

مہارتیں

Nutrition Survey and Assessments Analytical Skills NPS

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

محکمہ:

Software Design and Development

نوکری کا مقام:

کراچی, پاکستان

جنس:

مرد

کم از کم تعلیم:

بیچلرز

ڈگری کا عنوان:

Bachelor’s Degree in a Engineering/Management/Marketing

کیریئر کی سطح:

تجربہ کار پیشہ ور

تجربہ:

1 سال - 2 سال (Minimum 1 years’ experience)

اس سے پہلے درخواست دیجیۓ:

مارچ ۰۲, ۲۰۲۰

تاریخِ اِشاعت:

جنوری ۳۱, ۲۰۲۰

Gaditek

انفارمیشن ٹیکنالوجی · 601-1000 ملازمین - کراچی

پیروی کریں

Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Security, VbaaS, Athleisure, Lifestyle, Media & Publications, and Financial Services. At Gaditek, our employees choose to question and are expected to question everything around them, and then find ways to do things differently. The result? Amazing people, great teams, awesome business units, and people-centric culture that always end up going to new and unknown places.