یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Senior Call Center Quality Assurance

Gourmet Pakistan

اکتوبر ۰۵, ۲۰۱۸ شائع ہوئی 13 نے دیکھا

PKR. 35,000 - 40,000/Month

Gourmet Foods is looking for Senior QA executives/QC Executive for its call center based in Lahore Head office. Proficiency in Excel is must. Must have at least 1-3 years of experience in a BPO/Call Center (inbound, outbound) within QA capacity.

Duties

· Provide ongoing QA Call Evaluation reporting and notification to Head of CS.

· Maintain a thorough knowledge of Sonic process, KPI’s, policies, and technology.

· Ability to develop training material (or detailed summary documents) via PowerPoint, bulletin, or test/quiz material.

· Maintain accurate and sufficient documentation of calls via QA scorecards, including positive observations, as well as areas of needed improvement.

· Experience training large and small groups as well as 1 on 1 training experience preferred.

· Must be able to train, coach, and ensure quality of call centre communications.

· Must have excellent communication, Strong organizational skills.

· Master’s degree or Eequivalent combination of education and prior Quality Assurance and customer service experience.

· English Language speaking proficiency equivalent to that of an educated native speaker.

مہارتیں

Quality Control Conservation Awareness Software Quality Review Trainings Soft Skills behavioral skills KPI Reports Making KPI Dashboards

نوکری کی تفصیلات

صنعت:

اشیائے خوردونوش

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

DHA Rahbar, لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

عمر:

20 - 30 سال

کم از کم تعلیم:

بیچلرز

ڈگری کا عنوان:

Any Business degree will be preferred

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

2 سال

اس سے پہلے درخواست دیجیۓ:

نومبر ۰٦, ۲۰۱۸

تاریخِ اِشاعت:

اکتوبر ۰۵, ۲۰۱۸

Gourmet Pakistan

اشیائے خوردونوش · 51-100 ملازمین - لاہور

پیروی کریں

Gourmet Pakistan was founded in 1987 by Muhammad Nawaz Chatta. The company is headquartered in Lahore, Pakistan, and produces a wide range of food products, including bakery items, sweets, carbonated soft drinks, beverages, and many more. The company operates through various subsidiaries, including Gourmet Foods, ANC Foods, Five Star Foods, GNN, QuinTech Group, and Rasool Nawaz Sugar Mill, and has a presence in over 12 cities across Pakistan.