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Customer Support Representative - International Dispatch

GreySolutions

مئی ۱۰, ۲۰۲۲ شائع ہوئی 74 نے دیکھا

PKR. 50,000 - 70,000/Month

We are hiring experienced Inbound Customer Service Representatives (CSRs). Grey Solutions is a company that works with Transportation companies around the globe and is based in Gulberg 3 Lahore. We are now hiring experienced Inbound Customer Service Representatives (CSRs) to work on a full-time basis.

Full-Time Basis
Permanent Basis
1-year minimum contract duration
Required experience in US/UK/Canadian based Limo/taxi/cab call Centre
1- year Minimum experience
University Students & Freshers Can’t Apply

Job responsibilities include:

Answering Inbound calls.
Taking the airport and local taxi/limo bookings.
Booking over the phone, email, or online
input data accurately into the software provided by the clients.
Providing a price quotation to the customers.
Deal with queries related to the company and bookings.
Create a positive brand image in front of the customers.
Respond to client inquiries promptly and professionally.
Liaise with clients, colleagues & drivers, and always work for the best interest of the company.
Dispatch and distribute jobs in time and according to the company's procedure.
Punctual, reliable, and responsible as per shift requirements.
Organized execution of daily tasks assigned by the company.

Requirements for the job ;

Fluent English speaking and writing skills required. (Preferably British English)
A minimum of 02 years of Call Centre experience.
People with previous experience in a Limo or Taxicab Campaign will be preferred.
Excellent skills in Customer Management.
Decent know-how of Taxi booking software. (Preferably Limo Anywhere, iCabbi, Autocab)
Ability to multi-task and problem-solving approach.
Knows Taxi/Limo dispatching.
Shift timings are rotating, and you are expected to work on a ROTA. (Agent's shifts will range from 8 hours a day 6 days a week with overtime also available.)
Agents will be trained for a minimum of 03 to 07 days. The training session could be extended subject to Trainer feedback and evaluation. (Highly competitive remuneration will be offered as per your experience and abilities)

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