Please turn on your javascript Customer Support Representative Job, Lahore, GrocerApp - ROZEE.PK

Customer Support Representative

GrocerApp Verified

لاہور، پاکستان

اکتوبر ۳۱, ۲۰۱٦ شائع ہوئی 379 نے دیکھا

PKR. 15,000 - 20,000/Month

اس نوکری کیلیۓ درخواست دیجئے

بند کریں
يا

نوکری کی تفصیل

SUMMARY

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

PRIMARY RESPONSIBILITIES

  • Resolve customer complaints via phone, email, mail, or social media.

  • Use telephones to reach out to customers and verify account information.

  • Greet customers warmly and ascertain problem or reason for calling.

  • Cancel or upgrade accounts.

  • Assist with placement of orders, refunds, or exchanges.

  • Advise on company information.

  • Take payment information and other pertinent information such as addresses and phone numbers.

  • Place or cancel orders.

  • Answer questions about warranties or terms of sale.

  • Act as the company gatekeeper.

  • Suggest solutions when a product malfunctions.

  • Handle product recalls.

  • Attempt to persuade customer to reconsider cancellation.

  • Inform customer of deals and promotions.

  • Sell products and services.

  • Utilize computer technology to handle high call volumes.

  • Work with customer service manager to ensure proper customer service is being delivered.

  • Close out or open call records.

  • Compile reports on overall customer satisfaction.

  • Handle changes in policies or renewals.

Specification

  • Empathy, patience and consistency. Some customers will be irate. Others will be full of questions. And others will just be chatty. You must know how to handle all of them and provide the same level of service every time.

  • Adaptability. Every customer is different, and some may even seem to change week-to-week. You should be able to handle surprises, sense the customer’s mood and adapt accordingly. This also includes a willingness to learn providing good customer service is a continuous learning process.

  • Clear communication. Ensure you convey to customers exactly what you mean. You don’t want your customer to think he’s getting 50% off when he’s actually getting 50% more product. Use authentically positive language, stay cheerful no matter what and never end a conversation without confirming the customer is satisfied.

  • Work ethic. Customers appreciate a rep who will see their problem through to its resolution. At the same time, you must have good time management skills and not spend too much time handling one customer while others are waiting. Stay focused on your goals to achieve the right balance.

  • Knowledge. Ultimately your customers rely on you for their knowledge of your product. Stay informed enough to respond to most inquiries and know where to turn if the questions become too detailed or technical for you to answer. But don’t be afraid to say I don’t know either. Customers will appreciate the honesty and your efforts to find the right answer.

  • Thick skin. The customer’s always right right? The ability to swallow one’s pride and accept blame or negative feedback is crucial. Whether your team works directly with customers or looking for feedback on social media, they’ve got to keep the customer’s happiness in mind.

مہارتیں

نوکری کی تفصیلات

صنعت:
کل عہدے:
1 اشاعت
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
مستقل
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
نوآموز
کم از کم تجربہ:
Less than 1 Year
اس سے پہلے درخواست دیجئے:
دسمبر ۰۱, ۲۰۱٦
تاریخِ اِشاعت:
اکتوبر ۳۱, ۲۰۱٦
کم معلومات دیکھئے نوکری کی مکمل تفصیلات پڑھیں

آپ کو کس حوالے سے برتری حاصل ہے؟

اپنے بارے میں ہماری پیشہ ورانہ رائے اور تقابلی جائزہ حاصل کیجئے
اپنی سی وی کو موءثر بنانے کیلئے ہماری ماہرانہ مشاورتی ٹیم سے رابطہ کریں
روزی پریمیئم کو آزمائیں

GrocerApp

خدمات · 11-50 ملازمین - لاہور

GrocerApp

ملتی جلتی نوکریاں

Customer Support Representative

Financials Unlimited, ایک سے زیادہ شہر, پاکستان
دسمبر ۰۳, ۲۰۱٦ شائع ہوئی

Customer Support Representative

Ibex Global, لاہور, پاکستان
دسمبر ۰۲, ۲۰۱٦ شائع ہوئی

Customer Support Representative

E-Commerce Solution, Ltd, ملتان, پاکستان
دسمبر ۰۱, ۲۰۱٦ شائع ہوئی

Customer Support Representative

CellSmartPos, لاہور, پاکستان
دسمبر ۰۱, ۲۰۱٦ شائع ہوئی
تمام دیکھیں