Duties and Responsibilities

  • Provide and plan onsite scheduled installation, preventative maintenance, compliance qualification services, repairs to customers.
  • FSE is required to provide trainings on site as well as in our lab facilities, participate in pre-sales discussions, conferences, meetings, workshops.
  • Troubleshooting and In-depth Analysis
  • Provide training and technical advice on our instruments, both in person and by telephone or digital tools
  • Keep abreast of knowledge by reading update technical documentation and service bulletin
  • It is important for a FSE to be updated in the various techniques used in laboratories, in association with the main products provided by us- such as REAL TIME PCR, Thermal Cyclers, Centrifuges, CAPILLARY ELECTROPHORESIS, SAMPLE PREPARATION (KINGFISHER extraction systems etc).
  • Proactively resolve difficult repairs by using Service Escalation process and liaising with Service Specialists network and other proper channels in the region or globally
  • Interact with customers to solve technical issues and provide possible solution to contain the problem
  • Build good customer rapport and trusting relationship with customers
  • Customer-oriented mindset: Being responsive to customers’ need for support, ensuring good customer experience

Knowledge, Skills, Abilities

  • Must be tenacious and success-oriented, a self-starter with high energy.
  • Strong business, communications, and information technology knowledge.
  • Must have 16 years of education in Engineering – Biomedical/ Electrical from an HEC & PEC Recognized Institute.
  • Must have PEC Registration.
  • Ability to quickly learn and apply technical knowledge relating to company and competitor's offerings.
  • Ability to travel at least 50%.
  • Ability to excel in a fast-paced, fast-growth environment where action and initiative are prerequisites to performing well.
  • Good verbal and written communication skills in English
  • Knowledge of Microsoft Office applications

نوکری کی تفصیلات

شعبہِ افعال:
کل عہدے:
2 آسامیاں
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
نوکری کا مقام:
کم از کم تعلیم:
ڈگری کا عنوان:
Biomedical Engineering / Electrical Engineering
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
2 سال
اس سے پہلے درخواست دیجیۓ:
فروری ۰۷, ۲۰۲۱
تاریخِ اِشاعت:
جنوری ۲۹, ۲۰۲۱

H.A Shah & Sons

خدمات · 1-10 ملازمین - اسلام آباد, لاہور

About Us: Established in 1975, H. A. Shah Group of Companies started off as the exclusive country-wide distributor of laboratory equipment for Anton Paar (Austria) and Metrohm (Switzerland) in Pakistan, with its major focus towards delivering inventive technology, creative solutions, and competent dynamic service to its clients. Over the course of the four decades that followed it went on to acquire the key markets of Pakistan including the chemical, petrochemical, pharmaceutical and life sciences industries, as well as the automotive and food sectors. With offices all over the country, today H. A. Shah Group of Companies is the sole representative within Pakistan of the world’s leading laboratory equipment manufacturers Agilent Technologies (USA), Anton Paar (Austria), Eppendorf (Germany), Metrohm (Switzerland), and Retsch (Germany). With offices in Pakistan, Bangladesh and UAE, and more than 3000 major installations all over the country, today the group has three subsidiaries: H. A. Shah & Sons, Chrom World and Eco Biosciences. We have a broad customer base in both the public and private sector, and have also been involved in projects funded by international donor agencies. Our Vision: We aspire to become a leading global and national enterprise in the chemical analysis & life sciences industry and the partner of choice for laboratory devices and solutions. Our Mission: Our organization is driven towards a single goal – customer satisfaction. We at the H. A. Shah Group of Companies aim to ensure that our market leadership extends far beyond hardware, into turfs like customer loyalty, product diversity, and the establishment of mutual trust between our customers, suppliers, and employees. Our mission is not the quantitative growth of the company but to ensure that through our diversity, speed and quality we are able to bring about an improvement in the quality of life of society at large, by partnering with our customers to create economic opportunities

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