یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Guest Relations Officer

Highland Country Club & Resorts

اسلام آباد ، پاکستان

درخواست بھیجیں

مئی ۰۲, ۲۰۲۳ شائع ہوئی 276 نے دیکھا

We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers.

You will address complaints and go the extra mile to make sure our guests are satisfied.In this role, you should be an excellent communicator who can stay positive when facing difficult situations.

You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Responsibilities

Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Record information in the logbook daily
Ensure compliance with health and quality standards

Requirements and skills

Proven experience as a Guest Relations Officer
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Computer literacy
A customer-oriented and professional attitude
An outgoing personality
Outstanding communication abilities
Excellent organizational and time-management skills
Diploma or BSc/BA in Hospitality Management is preferred

مخصوص کام

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مہارتیں

Guest Service Management Customer Relationship Management Reservation Management Customer Acquisition Skills

نوکری کی تفصیلات

نوکری کا ذریعہ:

خواتین کیلئے نوکریاں

صنعت:

مہمان نوازی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

5 آسامیاں

نوکری کی قسم:

نوکری کا مقام:

اسلام آباد, پاکستان

جنس:

عورت

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

2 سال

اس سے پہلے درخواست دیجیۓ:

مئی ۳۱, ۲۰۲۳

تاریخِ اِشاعت:

مئی ۰۲, ۲۰۲۳

Highland Country Club & Resorts

مہمان نوازی · 51-100 ملازمین - اسلام آباد

پیروی کریں

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تمام دیکھیں

آپ کس کو جانتے ہیں، لاگ ان کر کے معلوم کریں Highland Country Club & Resorts

لاگ ان