• Horizon Technologies is looking for a Customer Support Executive for one of our clients to assist their customers.
  • Customer Support Specialist responsibilities include resolving customer queries, recommending solutions.
  • To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
  • Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

  • Respond to customer queries in a timely and accurate way, via call, email, or chat.
  • Inquire, clarify, and confirm customer requirements and understanding of the solution.
  • Provide additional customer education as needed
  • Follow up with customers to ensure their issues are resolved
  • Gather customer feedback and share it with the management of the company.
  • Peak with customers in a courteous, friendly, and professional manner using protocol procedures

Requirements

  • Must have more than 1-year experience as a Customer Service Representative.
  • Familiarity with our industry is a plus.
  • An individual must have familiarity with the basics of accounting & finance.
  • Experience using help desk software and remote support tools.
  • Understanding of how CRM systems work.
  • Excellent communication and problem-solving skills.
  • Must have hands-on experience in using excel, ms – word, outlook, and other email clients.
  • The candidate must have excellent written and spoken business English.
  • Multi-tasking abilities
  • Must have a positive attitude when dealing with customers.
  • Patience when handling tough cases.
  • The candidate must possess his own conveyance.
  • This a third shift job the timing of this job is 7 PM till 4 AM (Monday till Friday)

نوکری کی تفصیلات

کل عہدے:
1 اشاعت
نوکری کی شفٹ:
تیسرا پہر (رات)
نوکری کی قسم:
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
انٹرمیڈیٹ / اے لیول
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
1 سال
اس سے پہلے درخواست دیجیۓ:
مارچ ۰۱, ۲۰۲۱
تاریخِ اِشاعت:
جنوری ۳۱, ۲۰۲۱

Horizon Technologies

انفارمیشن ٹیکنالوجی · 11-50 ملازمین - کراچی

Horizon Technologies is an established IT services company having years of experience providing high-quality and cost-effective web development, IT Support and Surveillance solutions. Our expertise lie in Custom Web, mobile & Software Development, Surveillance (CCTV), Time Attendance and Access Control, IT consultancy & infrastructure, BPO & contact center work along with recruitment & IT Maintenance services. We are an one stop IT & office automation service provider where all your IT & business augmentation requirements are met under one umbrella of Horizon Technologies.

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