Horizon Technologies is looking for a Client Relations Officer to create and nurture long-term relationships with customers.

  • You will resolve any issues that arise to ensure customers are satisfied with our services.
  • In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them.
  • If you also have a background in customer service and knowledge of our industry, we’d like to meet you. 
  • Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities

  • Build relationships with key employees among customers
  • Create plans to address clients’ business needs
  • Advise clients on creating profitable processes
  • Schedule regular meetings with customers to ensure they are satisfied
  • Act as point of contact for complaints and escalate issues as appropriate
  • Help sales team up-sell or cross-sell services and products
  • Ensure both the company and clients adhere to contract terms
  • Study competition to find new ways to retain customers
  • Set sales and revenue targets and work diligently to meet them
  • Collaborate with internal.

Requirements

  • Proven experience as a Client Relations Manager or Relationship Manager
  • Proven track record of meeting and exceeding targets
  • Background in customer service; industry knowledge is a plus
  • Experience tracking relevant KPIs (e.g. customer satisfaction)
  • Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team

نوکری کی تفصیلات

نوکری کا ذریعہ:
کل عہدے:
1 اشاعت
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
نوکری کا مقام:
جنس:
عورت
کم از کم تعلیم:
انٹرمیڈیٹ / اے لیول
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
ایک سال سے کم
اس سے پہلے درخواست دیجیۓ:
جولائی ۱۷, ۲۰۲۱
تاریخِ اِشاعت:
جون ۱٦, ۲۰۲۱

Horizon Technologies

انفارمیشن ٹیکنالوجی · 101-200 ملازمین - کراچی

Horizon Technologies is an established IT services company having years of experience providing high-quality and cost-effective web development, IT Support and Surveillance solutions. Our expertise lie in Custom Web, mobile & Software Development, Surveillance (CCTV), Time Attendance and Access Control, IT consultancy & infrastructure, BPO & contact center work along with recruitment & IT Maintenance services. We are an one stop IT & office automation service provider where all your IT & business augmentation requirements are met under one umbrella of Horizon Technologies.

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