Horizon Technologies is looking for a Network Operations Center (NOC) Engineer for one of our partners in the US. The ideal candidate will be responsible to handle all network-related problems and works to resolve them. They analyze the problem and, depending on problem complexity and resolution time constraints, either solve it or coordinate with seniors and colleagues. The NOC Engineer utilizes support from technical experts within the organization and third parties, as required, to resolve a problem. They take responsibility for handling incidents proactively and resolving them through completion or escalation. Upon successful resolution, they finalize the task according to company policies for incident management. Job duties also include recording the problems encountered and techniques used to solve them for future reference.
NOC Engineers should be capable of solving a variety of network problems, including those that may not have standard resolution methods. In such cases, NOC staff should be able to apply methods based solely on their own technical knowledge. This position requires a person who can think ahead to implement proactive measures. The ability to grasp information in several formats, including print, verbal and pictorial representations, is important.
NOC Engineers must demonstrate excellent technical knowledge with a minimum of 3 year of IT/Network support experience and be proficient in the following skill sets:
Job Responsibilities:
Required Skills
Horizon Technologies is an established IT services company having years of experience providing high-quality and cost-effective web development, IT Support and Surveillance solutions. Our expertise lie in Custom Web, mobile & Software Development, Surveillance (CCTV), Time Attendance and Access Control, IT consultancy & infrastructure, BPO & contact center work along with recruitment & IT Maintenance services. We are an one stop IT & office automation service provider where all your IT & business augmentation requirements are met under one umbrella of Horizon Technologies.