Humanity is a cloud-based workforce management software fueled by a commitment to innovation, iteration, and a customer-centric approach. Our platform brings together usability, smart design, and custom features to help managers and employees better organize and stay connected through our evolving suite of apps. Headquartered in San Francisco, with offices around the globe, we are connected by a culture that promotes creativity, teamwork, and transparent leadership.
We are looking for an experienced Salesforce Admin to join our team of 150 creative and talented people.
Agile-driven development environment
We are here to get things done, but we like to have fun doing it
We’re a distributed team across the globe with offices in San Francisco, Lahore and Belgrade
You’re a solution finder, above all else
You love developing and managing SalesForce.com system.
You have strong motivation to continuously improve SFDC processes, workflows, data quality and reporting.
You have willingness and drive to take charge and work in a team environment
You are passionate to be creative and keep yourself abreast of emerging industry practices.
Responsibilities: System Administration:
Troubleshoot and solve system errors;
Assist in application customization via custom objects, workflows, SOQL, Visualforce and Apex;
Work with business units to develop dashboards and reports;
Reenforce processes to ensure data integrity and standardization;
Streamline functionality using formulas, workflows, visualforce, visual workflows and triggers.
Internal Client Management:
Develops relationships with Support, Sales and Customer Success team leaders and aligns objectives;
Continually seeks opportunities to increase customer satisfaction and deepen client relationships;
Gathers feedback from internal clients to improve business processes.
Training, Feedback/Recommendations and Testing:
Organizes systems training and supports go-live activities;
Works with champion users and technical team to identify required changes.
Able to document new features, tools and custom code included in the system for both developers and system users.
Problem Solving, Analysis and Solution Definition:
Identifies and troubleshoots critical issues with ease;
Quickly understands the functional and data requirements of our internal clients (Support, Marketing and Customer Success teams);
Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution.