یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Manager Customer Service

Multinet Pakistan

درخواست بھیجیں

Responsibilities and Duties

Determines tele-clinic operational strategies by conducting need assessments, performance reviews and capacity planning.
Maintains and improves operations by monitoring system performance, identifying and resolving problems.
Accomplishes human resource objectives by recruiting, selecting, orienting, coaching and counseling.
Review performance reports by collecting, analyzing, and summarizing data and trends.
Set the strategy for the development of tele-clinic, staying abreast of new practices and technologies to ensure quality of customer service.
Advise and co-ordinate with tele-clinic team leads/managers for improvements and better planning.
Reviewing and defining clearly all tele-clinic roles, any required shift and candidate profiles.
Lead an effective resource planning team, ensuring that resource is fully utilized and any contact demand is effectively covered.
Act as the Voice of the Customer, championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience.
Evaluate performance with key metrics (AHT, FCR, etc.)
Maintains professional and technical knowledge by tracking emerging trends in contact center operations management, attending educational workshops.
Any other duties assigned by the supervisor

Requirements:

Masters/Bachelors with technical knowledge of managing call centers and at least 5-7 years of experience.
Must be a team player, as team collaboration is an integral part
Must be sincere towards work and take pride in achievement(s)
Should be proficient in English (additional languages will be a plus)
Strong communication skills .
Knowledge of Call center software
Strong analytical and problem-solving skills
Must be proficient in the use of Microsoft Office