Responsibilities and Duties:  

  • To Troubleshoot and resolve customer problems on Multinet products and solutions.
  • Maintain high customer satisfaction throughout the process from the first call to complete problem resolution and provide ticket numbers for future reference.
  • Must be well–organized, able to work with minimum supervision, and able to interact professionally with customers.
  • Must have the ability to manage customer expectations, prioritize work while multitasking.
  • Provide technical support on phone for Support/Service requests. Provide phone assistance to our customers on the provision of customer services.
  • Entertain the customer queries and provide direct technical support to the customer base on the operation, troubleshooting, installation of CPE (customer premises equipment) and other products.
  • Respond to customer (internal and external) inquiries concerning customer complaints (Support / Service) request and improves the overall functionality of provided services and related CPE (vendor equipment).
  • To document and log all customer contacts/ queries into the support database.
  • Prepare and deliver documentation of problem description and findings to the appropriate escalation point. (Example: Log complaints highlight and escalate to concern).
  • Take ownership of and solve increasingly complex customer issues in line with support process and policy and ensure customer satisfaction.
  • Call handling: log and qualify issues, prioritize severity, identify and communicate action plan.
  • Diagnosis: analyze the issue, using sophisticated tools, and own knowledge, and where appropriate liaise with others to identify the cause and solution for the issue
  • Solution: communicate the solution to the client and Multinet team and agree on an action plan.
  • Complain ticket assigned to different departments.

Requirements:

  • Technical Degree B.E/B.S in Telecom/Electronics/Computer Science
  • Ability to work under pressure in a fast pace work environment.
  • Ability to solve issues and maintain positive relationships with clients and teams.
  • Ability to effectively manage time establishes priorities, and handle multiple tasks.
  • Ability to get along with others, be punctual, and follow instructions.
  • Ability to follow company policies and procedures.

نوکری کی تفصیلات

کل عہدے:
1 اشاعت
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
ڈگری کا عنوان:
BS/BCS/BE in computer engineering/science or relatable IT graduate
کیریئر کی سطح:
نوآموز
کم از کم تجربہ:
1 سال
اس سے پہلے درخواست دیجیۓ:
جون ۱۰, ۲۰۲۲
تاریخِ اِشاعت:
مئی ۰۹, ۲۰۲۲

HumWell Pvt Ltd

صحت و تندرستی · 1-10 ملازمین - کراچی

pHealth Care/p

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