اس نوکری کیلیۓ درخواست دیجیۓ

بند کریں

نوکری کی تفصیل

Job brief

  •  We are looking for an experienced Assistant Manager Customer Support & Compliance to provide excellent customer service and to promote this idea throughout the organization.
  • The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities:

  • Managing the customer support department’s day-to-day functions
  • Responding to escalated customer support issues.
  • Implementing customer support processes to enhance customer satisfaction.
  • Formulating and revising customer support policies and promote their implementation.
  • Informing the team of all new information related to products, procedures, and trends.
  • Assessing support statistics and preparing detailed reports on the findings.
  • Interviewing and hiring new employees.
  • Overseeing and evaluating the team's ongoing performance.
  • Delivering performance evaluations and following the disciplinary process according to company policy.
  • Collaborate with corporate counsels and HR departments to monitor enforcement of

Standards and regulations.

  • Assess the business’s future ventures to identify possible compliance risks.
  • Review the work of colleagues when necessary to identify compliance issues and provide advice or training.
  • Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control.
  • Prepare reports for senior management and external regulatory bodies as appropriate.
  • Maintain Order defect Rate of all marketplaces.
  • Looking after Negative Feedbacks, Refund Requests and Escalated Cases.
  • Complaint resolution through facilitating the customers in the best possible manner.
  • Follow up on individual orders of customers.
  • Reach out to customers that have left a negative and generic reviews on Amazon.
  • Special emphasis on maintaining our social media presence by actively providing instant solutions to customers that reach out directly such as on Facebook, Twitter, Trust Pilot and Instagram.
  • Inter-department communication through navigation between in-house applications like Inventory Management System, Customer Relationship Management System and Logistics Management System etc. 

Requirements

  • 3 years proven working experience in the field of Customer Support and or Compliance.
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Business Administration or related field

نوکری کی تفصیلات

کل عہدے:
1 اشاعت
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
محکمہ:
Customer Services (24/7)
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
ڈگری کا عنوان:
Business Administration
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
3 سال
اس سے پہلے درخواست دیجیۓ:
مئی ۰۷, ۲۰۲۱
تاریخِ اِشاعت:
اپریل ۰۷, ۲۰۲۱
کم معلومات دیکھئے نوکری کی مکمل تفصیلات پڑھیں

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I Gate Technologies

انفارمیشن ٹیکنالوجی · 101-200 ملازمین - اسلام آباد

pdeCaprio Industries is UKs leading fitness brand engaged in e-commerce retail through marketplaces including eBay, Amazon, and its own e-commerce portals. DeCaprio owns and operates composite facilities for manufacturing and exporting of various Martial Arts/Sporting Wears commodities particularly ...مزید پڑھیں

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