یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Assistant Manager Customer Support / Compliance

I Gate Technologies

اپریل ۰۷, ۲۰۲۱ شائع ہوئی 4 نے دیکھا

Job brief

We are looking for an experienced Assistant Manager Customer Support & Compliance to provide excellent customer service and to promote this idea throughout the organization.
The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities:

Managing the customer support department’s day-to-day functions
Responding to escalated customer support issues.
Implementing customer support processes to enhance customer satisfaction.
Formulating and revising customer support policies and promote their implementation.
Informing the team of all new information related to products, procedures, and trends.
Assessing support statistics and preparing detailed reports on the findings.
Interviewing and hiring new employees.
Overseeing and evaluating the team's ongoing performance.
Delivering performance evaluations and following the disciplinary process according to company policy.
Collaborate with corporate counsels and HR departments to monitor enforcement of

Standards and regulations.

Assess the business’s future ventures to identify possible compliance risks.
Review the work of colleagues when necessary to identify compliance issues and provide advice or training.
Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control.
Prepare reports for senior management and external regulatory bodies as appropriate.
Maintain Order defect Rate of all marketplaces.
Looking after Negative Feedbacks, Refund Requests and Escalated Cases.
Complaint resolution through facilitating the customers in the best possible manner.
Follow up on individual orders of customers.
Reach out to customers that have left a negative and generic reviews on Amazon.
Special emphasis on maintaining our social media presence by actively providing instant solutions to customers that reach out directly such as on Facebook, Twitter, Trust Pilot and Instagram.
Inter-department communication through navigation between in-house applications like Inventory Management System, Customer Relationship Management System and Logistics Management System etc.

Requirements

3 years proven working experience in the field of Customer Support and or Compliance.
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
BS degree in Business Administration or related field

مہارتیں

Database Tools Strategic Thinking Customer Service Systems Excellence Management Aesthetic Procedures Knowledge

نوکری کی تفصیلات

صنعت:

E-Commerce / E- Business

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

محکمہ:

Customer Services (24/7)

نوکری کا مقام:

اسلام آباد, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

ڈگری کا عنوان:

Business Administration

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

3 سال

اس سے پہلے درخواست دیجیۓ:

مئی ۰۷, ۲۰۲۱

تاریخِ اِشاعت:

اپریل ۰۷, ۲۰۲۱

I Gate Technologies

E-Commerce / E- Business · 201-300 ملازمین - اسلام آباد

پیروی کریں

iGate Technologies (Pvt) Limited, is one of the top most end-to-end E-commerce solution provider. iGate is driven to provide seamless experiences for their clients i.e. RDX Sports Today RDX sports (UK) can be seen as a top ranking brand on Amazon, EBAY, Walmart, Wish.com and various other marketplaces competing with or dominating brands that have been in the market since 1900s