یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Quality Assurance Specialist

Immentia SMC-Private Ltd

نومبر ۰٦, ۲۰۱۹ شائع ہوئی 4 نے دیکھا

PKR. 25,000 - 50,000/Month

· Managing and Ensuring quality is maintained while dealing with clients on all mediums as per policies and procedures.

· Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.

· Determining, negotiating and agreeing on departmental quality procedures, standards and specifications set by company.

· Assessing customer requirements and ensuring that these are met properly on all mediums (Calls, Chats & Tickets).

· Ensuring customer service standards.

· Act as a catalyst for departmental change and improvement in performance and quality.

· Strictly monitor performance of department.

· Determines telemarketing quality standards by studying inbound and outbound mediums, conducting test calls and chats to set a standard.

· Ensure each agent measuring skills whether it is scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.

· Provides feedback to agents by monitoring calls, chats and tickets.

· Evaluates agents approaches by rating effectiveness of telemarketing service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training.

· Contributes to team effort by accomplishing related results as needed.