یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Support Engineer

Intelligenes

مارچ ۱۹, ۲۰۲۰ شائع ہوئی 7 نے دیکھا

Key Responsibilities

Provide initial assessment of urgency and business impact on all support helpline calls and emails
Perform initial troubleshooting to identify the root cause by eliminating step-by-step possible root causes of the incident
Maintain overall ownership of client’s issue and service, ensuring that they receive resolution within a committed SLA
Perform comprehensive root cause analysis and advise how to avoid such incidents in the future
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Document knowledge in the form of knowledge base tech notes and articles
Provide production support after Go live
Responds to customer technical inquiries
Build Deployments
Creates temporary “work-around” for immediate customer issues where appropriate
Documents and logs all contacts and actions into Azure DevOps per specified guidelines
Escalates to Level 3 customer issues unresolved at Level 2 by packaging, with a concise description, actions, and traces required for escalation of “bugs” and/or “request for assistance”.
Follows customer issues through to completion to ensure resolution and customer satisfaction has been achieved.
Involvement in company workgroups who plan the direction of Customer Support work processes and procedures

The ideal candidate will have

1+ years of experience in a similar domain.
Experience with SQL Server databases. Experience with Oracle RDMS is good to have but not mandatory.
.Net development experience is a plus
Understanding of the deployment process of ASP.Net application

مہارتیں

Microsoft SQL Server Webforms MVC VB.Net ASP.net

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

انجینرنگ

کل عہدے:

3 آسامیاں

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

کراچی, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

ڈگری کا عنوان:

Information Technology

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

2 سال

اس سے پہلے درخواست دیجیۓ:

اپریل ۱۹, ۲۰۲۰

تاریخِ اِشاعت:

مارچ ۱۹, ۲۰۲۰

Intelligenes

انفارمیشن ٹیکنالوجی · 11-50 ملازمین - کراچی

پیروی کریں

pIntelligenes is a growing Software development & marketing organization with partner companies based in US & Canada. Establishded in 2003, Intelligenes is a rapidly growing organization with leading customers in Pakistan and abroad. We have worked for Fortune 500 companies. We have delivered solutions to nearly 100 mid & large sized organizations so far and the success is multiplying everyday. We value quality human resource and ensure that people at Intelligenes learn, earn, and grow with the company. We have created a highly friendly and conducive environment for learning. We conduct internal training sessions to enhance management and technical skills of our resources./p