یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Resident Engineer

Interactive Group of Companies

اسلام آباد ، پاکستان

درخواست بھیجیں

جنوری ۲۸, ۲۰۲۰ شائع ہوئی 21 نے دیکھا

Respond to tickets following documented processes.
Answer inbound non-critical phone calls.
Monitor ticket queues and route as appropriate
Follow e-mail process.
Utilize knowledge base
Understand basic IT functions within systems, support and network
serve as a main point of contact for customer related issues
Provide high levels of Customer Service while processing inbound calls
Responsible for supporting client services in the use of various software programs and hardware platforms for level 1 support
Create tickets with accurate and detailed information
Resolve tickets with accurate associated time and expenses
Courteously obtain and convey concise problem information for external and internal service personnel.
Other duties as assigned by management
Availability in three shift duty rotation.
Network Monitoring and problem identification.
Basic switch/router/server troubleshooting knowledge
Monitoring and troubleshooting support of IP devices such as VOIP phones, printers, Cameras etc.
Datacenter environment monitoring.
Excellent learning capabilities
May involve 70-80 percent traveling.

Knowledge And Competencies

Team Player
Knowledge of methods and procedures concerning public contact; of telephone procedures; and of spelling punctuation, grammar, and arithmetic.
Skill is required to operate various office equipment including computers, printers, voip phones etc.
Ability is required to work with customers; to gather data and facts; to keep records; and to communicate effectively, both orally and in writing.
Must possess good skills regarding IT/ computers, IP Cameras, Networks, Fiber Optics and Electrical Power.

مہارتیں

Electrical Power Fiber Optics Networks Knowledge IP Cameras Handling

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

انجینرنگ

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

اسلام آباد, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

ڈگری کا عنوان:

BE or BCS/BIT with good theoretical knowledge of IT

کیریئر کی سطح:

نوآموز

تجربہ:

ایک سال سے کم - 2 سال (• Fresh applicants may also apply for this role; candidates with internship experience in good organization will be given preference.)

اس سے پہلے درخواست دیجیۓ:

فروری ۲۹, ۲۰۲۰

تاریخِ اِشاعت:

جنوری ۲۸, ۲۰۲۰

Interactive Group of Companies

انفارمیشن ٹیکنالوجی · 601-1000 ملازمین - اسلام آباد

پیروی کریں

pHarnessing the synergies of over Seven hundred team members whilst maintaining an international presence, Interactive has actively led Pakistan's Telecommunications and Information Technology industries for a quarter of a century. We have proudly served a prestigious portfolio of clientèle, spanning a wide range of verticals in the Public & Private sectors. Interactive offers turnkey solutions for your automation, hosting, storage, connectivity and security needs, covering the complete suite of technology services including consultancy, design, implementation, operations and maintenance, technical support and training. At Interactive, our people are our strength. We pursue a tradition of continuous improvement in a permanent quest to acquire new competencies and in-depth knowledge in our areas of expertise. We have earned our value through progressive effort and extensive industry experience. We share your goals to employ the power of technology to transform your business./p