MEAL Officer

Background/IRC Summary:  The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

IRC has been working in Pakistan for over 30 years, and manages and delivers large, complex programs to meet the needs in health, education, protection, environmental health and livelihoods for displaced, poor and disaster affected communities. IRC works in partnership with local government and non-governmental organizations and currently works in the Khyber Pakhtunkhwa, Baluchistan and Sindh provinces.

Job Overview/Summary:

The MEAL Officer will be responsible to extend support in achieving the good and great standards of Client Responsiveness and Core Humanitarian Standard in all programs/projects. S/he will be responsible to manage the Hotlines and clients’ feedbacks (received through hotline, SMS Line and Proactive channels). 

The MEAL Officer will be responsible to support IVAP (TDPs Vulnerabilities and Assessment Profiling) team in Monitoring, Evaluation and Learning. S/he will facilitate the project team to monitor the processes and outputs of the project. She will be responsible to align the IVAP project with IRC’s Monitoring for Action (MfA) standards and action and roll out all MfA Tools in IVAP project as per IRC’s MEL strategy and Client Responsiveness measurement framework.

Major Responsibilities:

Management and supervision

• Promote accountability and ensure compliance with IRCWAY policies, global Humanitarian Standards for Quality and Accountability, including the Feedback and Complaint Response Mechanism (FCRM), to ensure that affected communities and people are at the center of IRC response.
• Improve the proactive feedback collection process and frequencies from clients particularly from women and girls.
• Orient the clients particularly women and girls on IRC’s feedback and response mechanism and build their capacity in sharing feedbacks through reactive and proactive channels.
• Build capacity of program staff, partners and stakeholders on IRCs Client Responsiveness global initiative.
• Provide support in integrating Client Responsiveness in project lifecycles of all projects.
• Manage IRC’s Hotline numbers, receive calls, log these in Feedback Registry and coordinate with supervisor for further actions on feedbacks.
• Communicate the response of program leads to the concerned clients particularly women and girls before closing the loop.
• Coordinate with project leads, Partners, other stakeholders and particularly with women and girls for proactive feedbacks collection and response.
• Regularly update Feedbacks Register and do the necessary analysis and update Dashboards.
• Provide support to IVAP project in Monitoring and Learning activities including development and facilitating IVAP teams in implementation of Measurement Action Plan.
• Ensure project compliance with IRC’s Monitoring for Action (MfA) standards and use of MfA tools in project.
• Lead Outcome Monitoring exercises of the project in coordination with relevant departments and stakeholders.
• Conduct Data Audits, and support IVAP teams in lesson learnt meetings.
• Contribute to the development of MEAL capacity of program teams.

Job Requirements:

A.     Education

• Master’s degree in Social Sciences, Economics, Statistics, Computer Programming or related field

B.       Work experience

• At least three year rich experience in role of Monitoring Evaluation Accountability and Learning.
• Proven working experience in Accountability, and awareness about CHS.
• Proven skills in working with both quantitative and qualitative methodologies and analysis
• Demonstrated strong monitoring and evaluation skills, including planning/participating in evaluations
• Ability to manage a large and varied workload, work under pressure and meet deadlines

C.      Demonstrated Skills and Competencies:

• Lead with commitment, integrity and accountability to the “IRC Way” – Global Standards for Professional Conduct.
• Values diversity, sees it as a source of competitive strength
• Excellent report writing, proof reading and formatting 
• Good communication and presentation skills.
• Excellent IT skills (Word, Outlook, Excel)
• Good interpersonal skills

D.     Language Skills: 

• Good communication skills in Pashto, Urdu and English.
• Good written and spoken English and Urdu skills.

The IRC Core Values and Commitments;

• The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity Anti-Retaliation and Combating Trafficking in Persons.
• IRC is committed to ensuring that IRC staff is suitable to work with children and have the knowledge s/he needs to uphold and abide by the IRC’s Child Safeguarding Policy.
• Level of interaction with children: Less  frequent direct contact with children
• IRC recognizes that gender equality is fundamental to the achievement of our organizational mission. As such, IRC is committed to the promotion of gender equality in all aspects of our operations and programs. Our organizational policies, procedures and actions demonstrate this commitment.

Women candidates and persons with disability are highly encouraged to apply.