Background/IRC Summary: The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war and disaster. At work today in over 40 countries and 22 U.S. cities, we restore dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

About Signpost: Signpost is an initiative that harnesses social media and other digital tools to change the way the humanitarian community communicates with affected communities. Signpost is delivering on its mandate by crafting content adapted for vulnerable individuals and communities in their local languages. International Rescue Committee’s Signpost digital initiative in Pakistan is titled ‘Bolo’. The platform provides user-focused information, through context-appropriate channels (Facebook Page and website). Bolo provides accurate information on key services in Pakistan including COVID-19, Health, Education, Civil Documentation, etc.

Job Overview/Summary: IRC is seeking an intern social media moderator under the direct supervision of the Senior Signpost Editorial Officer. The Moderator shall reply to user comments, messages, and queries based on Signpost guidelines and produce content driven by user requirements.

Major Responsibilities:

• Reply to messages and comments received on social media channels with the help of the Signpost team and moderation guidelines.

• Engage users in conversations online based on guidelines.

• Develop detailed, vetted, and well-researched answers to user queries.

• Share insights, feedback, cultural awareness, contextual knowledge, and learning with the wider team.

• Analyze information gaps amongst the affected populations to feed into future content creation.

• Remain updated with all the new information on an ongoing basis and attend regular trainings as required.

• Craft graphical content using graphics design applications like Adobe Photoshop or Illustrator (preferred).

• Prepare content for website with accurate information related to assigned topics.

• Ensure two-way communication and be responsive to people’s needs and changing contexts through social media.

• Draft accurate content and share timely information about COVID-19, Civil Documentation, MHPSS, reduce rumors, misinformation, key service options, and other information as requested by users.

• Conduct research, analyze, and develop user-friendly content.

• Experience in trauma-informed communication approaches and management techniques that will help build trust with users will be a plus.

• Ensure data-protection protocols to safeguard the confidentiality and protect those registered from potential protection risks, including violence, discrimination, or stigma.

• Ensure safety and security of documents/ assets handover to him/her for the assigned task.

• Follow policies and guidelines provided to him/her during orientation.

Key Working Relationships:

Position Reports to: Senior Signpost Editorial Officer.

Other Internal and/or external contacts: Signpost Editorial Manager, Communications team, and Protection team.

Knowledge and Experience:

• Bachelors or Master’s degree in social science, media, journalism, or communication.

• At least one year experience moderating social media platforms.

• Ability to work on a Content Management System (CMS).

• Design graphical content for social media users (preferred).

Proven Skills and Competencies:

• Typing speed of at least 30 words per minute

• Knowledge of social media platforms such as Facebook.

• Ability to act with discretion, integrity, and diplomacy.

• An understanding of the power and importance of accurate information and the ability to exercise excellent judgement in ensuring all answers are accurate.

Language Skills:

• Fluent, professional level speaking, reading, and writing in English, Urdu and (preferably) other regional language(s).

• The applicant should be able to speak using sufficient, structured and accurate vocabulary in a formal conversation.

Preferred Experience & Skills:

• Attention to detail.

• Excellent verbal and written communication skills and, an overall ability to be clear and concise in all communications.

• Strong interpersonal and time-management skills; ability to prioritize and deliver on time.

• Strong analytical problem-solving skills.

• Work both independently and in a multifaceted, cross-functional team.

• Proficient in Microsoft Office suite (Word, Excel, PowerPoint etc.).

Working Environment: Works well in and promotes teamwork, flexible and able to handle pressure well.

The IRC Core Values and Commitments.

• The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values,

the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity Anti-Retaliation and Combating Trafficking in Persons.

• IRC is committed to ensuring that IRC staff is suitable to work with children and have the knowledge s/he needs to uphold and abide by the IRC’s Child Safeguarding Policy.

• Level of interaction with children: Frequent direct contact with children

• IRC ensures that its staff must actively practice the roles and responsibilities related to client responsiveness, accountability to people in affected communities and must have competencies to solicits and listens to feedback and other’s perspectives, responds to feedback with maturity and sensitivity and takes appropriate decisions and makes changes to behavior or actions in response to feedback.

• IRC recognizes that gender equality is fundamental to the achievement of our organizational mission. As such, IRC is committed to the promotion of gender equality in all aspects of our operations and programs. Our organizational policies, procedures and actions demonstrate this commitment.

We are an equal opportunity employer and value diversity. Women candidates and differently abled persons are highly encouraged to apply.

نوکری کی تفصیلات

شعبہِ افعال:
کل عہدے:
1 اشاعت
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
محکمہ:
International Rescue Committee
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
زیرِ نگرانی / طالب علم
کم از کم تجربہ:
1 سال
اس سے پہلے درخواست دیجیۓ:
جنوری ۲٦, ۲۰۲۲
تاریخِ اِشاعت:
جنوری ۱۷, ۲۰۲۲

International Rescue Committee

غیر سرکاری تنظیم / سماجی خدمات · 301-600 ملازمین - اسلام آباد

The International Rescue Committee (IRC) is a leading global relief and development organization, established in 1933, and currently working in 42 countries worldwide. IRC has been working in Pakistan for over 30 years, and manages & delivers large, complex programs to meet needs in health, education, protection and livelihoods for displaced, poor & conflict-affected communities. IRC works in partnership with local Government and non-Governmental organizations and currently works in the Khyber Pakhtunkhwa and Sindh provinces.

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