SRH/ GBV User - Centered Design Consultant

Introduction of International Rescue Committee

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war and disaster. At work today in over 40 countries and 22 U.S. cities, we restore dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

IRC has been working in Pakistan for over 40 years, leading and delivering large, complex programs to meet the needs in health, education, safeguarding, environmental health, and livelihoods for displaced, poor and disaster-affected communities. With the support of the federal and provincial governments, and generous donors like FCDO, ECHO, USAID, GAC, and Australian Aid Agencies the IRC is currently implementing projects across the country.

Job Overview

Women afflicted by gender-based violence (GBV) are often in need of sexual and reproductive health (SRH) services in addition to GBV services. However, these services are often delivered through different providers, but due to various barriers, these are not accessible to clients. The IRC team aims to draw from the experiences and preferences of clients to inform guidance for a user centered integrated GBV and SRH services.

The IRC seeks to hire a user-centered design consultant to design tools for storytelling sessions working on a 10 month-project in Pakistan to better understand what drives women and girls ’to seek out GBV and SRH services, their experiences of those services, and the characteristics of an integrated GBV/SRH services that would be most desirable and relevant to them. The Design Consultant will design the entire project to SRH/GBV User-Centered to develop guidance along with minimum standards for an integrated GBV and SRH programming. The user centered design consultant will ensure an inclusive process to prepare guidance. The user centered design consultant will lead a Design Team comprised of a Research Manager, a research officer, a professional storyteller, and an illustrator to organize, conduct both oral and visual storytelling sessions for women in 3-4 sites in Pakistan for their entertainment and to co-create oral and visual stories around women experiences of using GBV and SRH or around typical lives of women in those communities. The sessions are intended to build trust, provide entertainment, and allow women to tell stories in a safe and comfortable manner.

The Design Consultant will be responsible for designing and running these sessions with the input from community members, IRC colleagues, the Design Team, and advisory committee members. They will collect the women’s oral and visual stories captured by the Storyteller and Illustrator and the design consultant will analyze them along with the field team with the inputs from technical colleagues to find out common drivers of health-seeking, barriers, experiences of service, and characteristics of an ideal integrated GBV/SRH service.

Major Responsibilities:

Develop a Design Activity Workplan: In consultation with the project team, stakeholders, the Design Practice Sr Program Manager, and the Airbel Design Practice Lead, propose and validate a workplan of design activities that meet our project objectives and operational constraints.

[deliverable: Validated workplan with list of activities]

Design the storytelling sessions: Based on the user centered project questions and in consultation with community and women leaders, propose an agenda for storytelling sessions and associated design activities (focus group discussions, card ranking activities, painting a mural, games, facilitation guides) that will allow us to answer our questions and provide enjoyment to the participants. Design a data capture format for the oral and visual stories.

[deliverable: Session agenda, pretest the storytelling session design, calendar of events, with proposed User Centered Design activities and tools, data capture tools]

Onboard the Design Team to design activities: Ensure all stakeholders give input to the design and process, understand the concepts, and refine the User Centered Design activities.

[deliverable: Meeting agendas, presentation slides and/or miro boards, mock tools for role playing activities]

Plan and conduct storytelling sessions with the Design team: Coordinate logistics with IRC country/field team colleagues to conduct a series of storytelling sessions in each of 2-3 locations.

[deliverable: Field travel plan, artifacts of the storytelling sessions, agenda for the follow-on session, ensure written/verbal consent/ assent from the participants]

Present the findings: Synthesize the artifacts (stories) to draw out common themes, key quotes, and images that are related to the questions. Produce presentation decks, miro boards, and/or other assets to share the outcomes of the user centered design project with stakeholders and identify opportunity areas for intervention.

[deliverable: Assets listed above]

Paper prototyping: Work with the project Design team, and IRC Pakistan colleagues to identify key characteristics of a desirable SRH/GBV service, based on user centered design project. Test variables, such as time of day of service provision, type of provider, gender of provider, location of service, through activities that allow women to rank their preferences and document and portray the reasons for their choices.

[deliverable: Key questions to answer through prototyping, client feedback on proposed paper prototypes, a summary of findings]

Final Report/assets:

Develop criteria brief of an ideal user centered SRH/GBV service that reflects clients’ experiences, choices, and preferences. Develop final assets describing the user centered design project process and identify minimum features of an integrated user centered SRH/GBV service to share internally and externally with stakeholders. Package the oral and visual stories for dissemination.

[deliverable: as described above]

Payment Schedule:

Payments will be made upon approval of each milestone. Achievement of a milestone will be reviewed and approved by the GBV SRH Learning and Design Specialist and Associate Director for Health Innovation. Payment will be approved by IRC Pakistan. Below will the payment schedule:

No.

Milestone

payment

1st

1. approval of design of the storytelling sessions

2. activity plan

3. Report of staff training and pretest of design.

4. one session/ roleplay in Islamabad for advisory committee and project staff

20%

2nd

• completion of storytelling sessions* in village 1

• Report of the session along with artifacts after download/ discussion / analysis and any modification/ adjustments after inputs from technical team.

• 2 Reflections sessions within design team in village 1

20%

3rd

• Completion of storytelling sessions in village 2

• Report of the session along with artifacts after download/ discussion / analysis and any modification/ adjustments after inputs from technical team

• 2 Reflections sessions within design team in village 2

20%

4th

• Completion of storytelling sessions in village 3

• Report of the session along with artifacts after download/ discussion / analysis and any modification/ adjustments after inputs from technical team

• 2 Reflections sessions within design team in village 3

20%

5th

Synthesis workshop, final report, presentation decks, miro boards, final integrated GBV-SRH user centered service guidance and minimum standards.

20%

The sessions will be planned on women’s availability and their ease.

All milestones are recommended to be planned with 10 months.

Job Requirements:

Work Experience:

· Explicit User-Centered Design project leadership for non-digital work

· Led non-digital prototyping development and testing.

· At least 4 projects conducted client-facing work in rural contexts.

· At least 3 examples of successfully leading projects focused on women’s wellbeing.

· At least 2 projects focused on women and girls in rural settings.

· Experience on projects for clients with low numeracy and literacy

· Experience with sexual and reproductive health and/ or GBV is desired.

Demonstrated Skills and Competencies:

Visual Design: Ability to create presentation decks and miro boards for internal and external audiences.

Qualitative data: Creation of guides and data collection tools for semi-structured interviews and focus group discussions; create card sort exercises and user guides; documentation and synthesis of qualitative data.

Prototyping: Experience creating prototyping plans and associated assets for low numerate/literate clients

Communication: Empathetic, respectful, and culturally sensitive verbal, written, and visual communication skills. Ability to communicate design concepts and activities effectively and clearly with non-design colleagues. Seeks out and incorporates feedback into their work.

Flexibility: Creates contingency plans and is able to adjust quickly and with good humor when things don’t go according to plan

Language Skills:

• English written and oral fluency.

• Urdu and Pashto as local languages spoken in the selected communities of Pakistan.

Working Environment:

The consultant is expected to run at least 3-4 storytelling sessions in each of 2-3 selected rural communities of district Swat over the course of 10 months.

Application process

We invite interested candidates to submit:

1. An expression of interest addressing expertise and track record – max 2 pages

2. A sample of similar project completed in rural setting while working with women and girls.

3. Profile of the applicant

4. Financial proposal covering different costs including accommodation, travel, other logistics and govt applicable taxes.

CONTACT DETAILS:

The IRC is an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.