Knowledge Management Accountability and Learning (KMAL) Officer

Technical Tasks:

• Creation of site layout/user interface from provided design concepts by using standard PHP MY SQL, PHP Laravel, HTML/CSS practices.
• Development of robust and user-friendly web applications using PHP Laravel framework.
• Design and creation of relational database schemas.
• Good understanding of developing relational database model structures and database schemas.
• Application/Framework design as needed
• Routine daily maintenance of existing sites and applications.

Knowledge Management Tasks:

• Developing and reporting IR central MIS system (PRISM) that could cater for the needs of all the organizational units and sections on daily basis.
• Good understanding and hand on experience in computer programming languages e.g PHP and My SQL.
• Ensure data synchronization and implantation of IR Data Protection Policy with the support of KMAL Specialist.
• Conduct periodic field visits across all programme areas and come up with key data-related anomalies, findings and recommendations.
• Follow-up with respective field teams to implement IR Achieve Record Management.
• Prepare comprehensive data analysis report through PRISM and MS. Power BI
• Debrief respective departments on key data anomalies, findings, action points, course corrections and recommendations.
• Follow-up with respective area field teams in relation to course corrections and action points.
• Coordinate with Field Team to ensure data are regularly submitted.
• Ensure Teams are properly following up on their action points and course correction measures.
• Updating/revamping monitoring templates into PRISM in coordination with all concerned departments.
• Extend support to KMAL Specialist/MEAL Manager and field teams in developing data management plans to effectively monitor activities as and when required.
• Share monitoring data and reports with MEAL and Programme team for reporting.
• Extend support to the humanitarian team during emergencies to share on-demand information.
• Proper filing system developed and updated for monitoring related information
• Providing data quality input to programme in steering the process for designing the appropriate reporting formats for monthly, quarterly and annual progress
• Ensure reporting to all cluster leads and update 5w matrix accordingly on daily basis
• Project documents, evaluations schedule in place, TORs and final drafts uploaded on PMIS.

Accountability Tasks:

• Designing, updating and reporting project-specific Learning Logs on weekly and monthly basis.
• Integrating the Accountability Mechanism in accordance with the IR MEAL framework and standard humanitarian standards by implementing a complaints handling mechanism at the field level.
• Coordinate with the field staff for the smooth implantation of IR community feedback mechanism
• Coordinate with all CO departments for quarterly IHSAN quality Management system reporting.
• Accountability frameworks that integrate all the MEAL related activities and information-gathering mechanisms.
• Ensure downward and upward accountability by using Core Humanitarian Standards (CHS).
• Undertaking periodic field visit to interact with the communities and the stakeholders for ensuring downwards accountability and for generating evidence-based learning.
• Ensure visibility and implementation within the communities of IR community feedback mechanism.
• Refreshers/orientations on CRM held and complaints log updated at field level
• Reviews schedule in place, learning log updated and widely shared.

Learning Tasks:

• Support in conducting annual and mid-term programme reviews, participatory impact assessments, process monitoring, operations monitoring, integrating accountability principles and lessons-learned workshops.
• Support in designing project-specific Learning frameworks that integrate all the MEAL related activities and information-gathering mechanisms.
• Supporting the processes of evaluations and an impact assessment by helping the MEAL section in utilizing online data collection utilities, data storage platforms and means to generate a meaningful analysis of the collected information.
• Update learning logs on PRISM on daily basis to support programme team to incorporate learning in the project proposal.
• Undertaking periodic field visit to interact with the communities and the stakeholders and documents those learnings
• Developing online and offline tools development to capture and showcase learning.
• Data management and archiving to produce analytical reports as and when required.
• Extend support to KMAL Specialist/ MEAL Manager and field teams in developing supplementary checklist to effectively monitor activities as and when required.
• Extract key programme recommendations from evaluation reports for upcoming concept notes and proposals.
• Develop work plan for reviews of all projects and programmes.
• Support KMAL specialists in developing TORs and templates for reviews.
• Support MEAL Team in conducting reviews.
• Draft review reports and ensure final reports of reviews are uploaded on PMIS.
• Extract key learning and action points from review reports and share widely with respective area offices and colleagues in country office.
• Extract key learning from monitoring reports of specialists, MEAL staff and reviews and maintain a learning log.
• Similarly coordinate with field teams of respective areas that learning log is regularly updated and shared with MEAL CO
• Extend support to humanitarian team during emergencies to conduct monitoring.
• Proper filing system developed and updated for monitoring related information.
• Coordinate with consultants to adhere to contractual requirements and deadlines.

PERSON SPECIFICATION

It is essential that the post holder shows a good understanding and sympathy with Islamic values and principles as well as commitment to Islamic Relief Worldwide vision, mission as well as commitment to its SEAH (sexual exploitation abuse and harassment) protocols. We have zero tolerance policy towards SEAH and doesn’t support any action that promote or encourage SEAH

Essential Credentials:

Knowledge, Skills and Qualifications (Bullet Points)

• Master of Computer Science, ICT, Sociology, Social Sciences or equivalent degree.
• Firm grip on PHP & MySQL. Knowledge of any framework i.e Laravel
• Good understanding of Relational Database Models and Methods and hands on experience of implementing database model in I/NGOs and UN agencies.
• Advanced level proficiency of Microsoft Power BI
• Understanding of Project Cycle Management
• Understanding of participatory learning approaches
• Understanding of accountability standards
• Excellent report writing skills
• Knowledge and understanding of undertaking and facilitating action research.
• Effective skills in data analysis and synthesis
• An understanding of and commitment to Islamic Relief’s vision, mission and values 

 Experience (Bullet Points)

• 3-5 years’ experience in designing and implementing MIS systems and relational database model structures with I/NGOs and UN agencies.
• Good background in basic statistics, data management and survey design
• Experience in wide range of data collection methodologies for qualitative and quantitative studies.
• Facilitation skills
• Flexible to the varying situations and needs of data collection exercises.
• Willingness to travel and carry out extensive fieldwork through programme areas.

Key Personal Qualities (Bullet Points)

• Excellent communication skills both oral and written with a wide range of audience both internal and external.
• Strong emotional intelligence and resilience, and able to maintain composure in difficult situations.
• Have a positive demeanour and disposition, and able to overcome setbacks by motivating self and others.
• Have a learning attitude and a continuous improvement philosophy
• Strong coordination skills with area MEAL/KMAL Team
• Strong analytical and reasoning skills
• Skilful in promotion of knowledge/learning sharing mechanisms  

Desirable:

• Relevant experience of working with humanitarian/development sector/INGOs
• Working knowledge of regional l languages of Pakistan.

We recruit Pak local or those allowed to work in Pakistan only.