iSplendid is looking for the full-time VICI Operator.
· Experience in Installation, Configuration, and Deployment of Asterisk, Asterisk-based applications like Vicidial as standalone server/multi-cluster mode.
· Hands-on experience in customizing Vicidial forms and reports.
· Experienced in troubleshooting and resolving Vicidial related issues.
· Knowledge of Linux, Apache, MySQL, PHP, Ubuntu Desktop Operating System.
· Knowledge of Network and Communication Protocols, the good understanding of network infrastructure.
· Strong analytical, critical thinking and problem-solving skills.
· Responsible for the day to day administration of the VICIdial system to maximize Connections profitability and efficiencies. These duties include but are not limited to:
· Create and manage campaigns in VICI
· Maintains the correct recorded announcement menus and makes changes as necessary based on the time of day, the day of the week, or holidays.
· Monitor drop rates and make adjustments to minimize drop rate while maximizing agent utilization
· Keep the log of call arrival times and associated sales rates
· Act as the SME (Subject Matter Expert) on VICI functions and operations
· Monitor agent break time adherence and report to team manager/lead if outside of guidelines. Will be responsible notifying management if break schedules need to be adjusted to meet call volume.
· Utilize email blast tool to increase inbound call volume when needed
· Other duties or special assignments as deemed necessary by management
· Inbound Call Center
· Outbound Call Center
· SMS Broadcasting
· Voice Broadcasting
· Predictive Dialer
· IVR Systems
iSplendid’s objective is to provide utmost quality information technology solutions by combining the creativity and experience. Our record is at adding value to our services through reduced time to market, high quality, and technologically innovative processes. Satisfied clientele across the contine ...مزید پڑھیں