ITServ Group is looking for fresh Male/Female "Customer Service Representatives. He / She must be contented with handling customers over the phone. A self-motivated and focused candidate will be preferred.
The prime goal is to support the customers and developing business.
• Contact potential customers can describe our IT services, products as well as set appointments/meetings with our Sales team in Abroad/Foreign Office.
• Understanding the customer's full requirements.
• Help customers to answer their question related to our products.
• Co-ordinate with Sales Staff to make sure that the business meeting has been conducted successfully.
• Contact existing customers to inform them about our new products
• Manage enormous outbound calls in a timely and efficient manner.
• Follow communication scripts when handling different customer concerns.
• Obtain customer information by making telephone calls, questioning clients and verifying information.
• Determine eligibility by comparing customer information to requirements.
• Maintain and improve quality results by adhering to standards and guidelines.
• Keep the record of all conversations in the database in a comprehensible way.
• Meet personal/ team qualitative and quantitative targets.
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Proven customer support experience or experience as a customer service representative
Fluent English Spoken Skills required.
• Strong interpersonal and telephonic skills
• Must have a can do and extremely positive attitude
• Extremely energetic/enthusiastic/innovative/hardworking
• Eager to learn and improvise
• Must be willing to grow
• Long term relationship
IT/Computer Grads are preferred.