Expert Products & Partnerships

Grade: L2
Application Deadline: 12th August, 2018

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
 
Our Team & You
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 55 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy. 
 
What the first 30-60-90 days in the job will look like?
-Within 30 days you will:
Attend and graduate from our company-wide on boarding process along with a detailed orientation program where you will learn about Jazz’s core values, business, and products
Meet the relevant stakeholders concerning your team
Develop understanding of your division, function, its structure, and your role within the microcosm.
Develop understanding of product portfolio in terms of revenues, growth and subscribers in relation to other MNO’s
Develop understanding of product mechanics & user engagement levels
Develop a basic understanding of BI tools for revenue report generation, subscriber engagement and user segmentation
Initiate work on market sizing along with business case for assigned products
 
-Within 60 days, you will:
Work closely with Manager Products & Services to develop product roadmap & strategy for assigned Products & Services
Initiate interactions with internal and or external stakeholders including Legal & GR on assigned products
Provide innovative, customer centric, information & visual design recommendations that drive an enhanced user experience
Assist your Line Manager on PPR’s, Business Cases & Business Plan for assigned products in consultation with Segments and FPNA
Develop in depth Business Requirements Document (BRD) in consultation with internal & external stakeholders for the assigned products
Extract data from DWH and share in depth product dashboards for assigned products to gauge revenues, user engagement and subscribers keeping a close eye on cost heads
Manage, track and execute BTL campaigns to create awareness and increase product uptake for assigned products
Track daily subscriber complaints and take corrective measures for assigned products
Liaise with RAFM / Finance Operations for timely vendor payments for assigned products
 
-Within 90 days to onwards you will:
Launch assigned product(s) in the market from start to end as a Product Manager - you will closely work with your Line Manager, Segments, Product Conception, MARCOMS and Customer Experience teams to design, build, and launch the right value proposition
Conduct Primary & Secondary research to align content / product pricing and road map
Plan and design micro segment campaigns to enhance content / product uptake and revenue
Work closely with MARCOMS team to assist in content / product promotional campaigns throughout the product life cycle
Manage and achieve content / product related revenue, subscriber & usage targets
Establish, track, and report progress on product metrics and KPIs
Ensure UX best practices are well integrated into all digital properties developed and launched by Jazz
Perform VAS customer segmentation and profiling. Monitor key performance KPIs for performance measurement against revenue and subscriber engagement targets
 
A Bit About You:
 We are looking for a candidate who has the ability to conceive and launch new and nascent products.  Briefly, someone who has the ability to redraw the Business Canvas Model for a telco, someone who has a deep understanding of platform as a business model as opposed to products, someone who can lead and work independently and perform under pressure.  Prior experience Products & Services or digital services will be preferred coupled with strong analytical, product management & development skillset.
 
A Bit About Us:
Digital products and services is part of Pricing & Propositions Department within Marketing. The team is responsible to manage VAS and digital products

The structure of the team you will join is:
·       A 10 member team (including the department head) with 03 sub teams
·       You will be part of a sub team and will report to Manager, Products & Services  

The two (02) main priorities of the team as a whole are:
·       Conceive & develop innovative product portfolio which in essence shall enhance customer lifestyle
·       User engagement and revenue enhancement whilst keeping a close eye on NPS
  
With which other stakeholders the successful candidate will work with functional/regional/ within the team. What would be the result of those interactions if we assume 100% collaboration?
Ability to liaise & build strong relationships with external vendors, content providers / aggregators, app development houses & OTT players resulting in quick time to market
Ability to liaise & build strong relationships with internal stakeholders like FPNA, Segments, MARCOMS, Technology, Product Conception / Development, Legal & GR resulting in breaking silos & enhancing efficiency
 
The two (02) specific tasks that team was working on in the last 6 months with results.
·       New & innovative digital products
·       VAS revenue enhancement and engagement initiatives
 
The three (03) must have past experiences the best candidate should have.
Product Management / Development
Business Analysis & Reporting
Innovative Business Models
 
The two (02) must have technologies the candidate should have.T
Digital platforms
OTT ecosystem

Essential skills must have: 
Microsoft Office with excellent MS Excel and MS PowerPoint command - familiarity with SPSS is an added advantage but not mandatory
Business Intelligence - Micro Strategy
Product Management
 


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