Head of Order to Cash
Grade: L4
Last Date to Apply: 26th July 2019
 
As one of the top employers in the country, Jazz has a set of very strong organizational values, it expects its employees to build a unique culture, a flourishing lifestyle and continuous learning and development. The values all Jazz employees exhibit and expected to practice are being entrepreneurial, innovative, collaborative, customer obsessed and truthful.
 
Our team & you
We’re a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success and to continue and change the lives of our 58+ million customers.
 
This position leads the Order to Cash domain with focus on timely delivery of all OTC products/services to customers through an effective & efficient structure/framework for the management of activities pertaining to franchise order processing, MFS, invoicing and accounts receivable. The person in this role will ensure that defined policies, procedures and timelines are complied with and will maintain an efficient services management system to ensure compliance with SLAs. The role will ensure that a proper query management process in place for handling/resolving point of sale/customer complaints regarding Seibel, eFICS etc. the role will be responsible to participate and support in the digital transformation roadmap of Finance department. These responsibilities are carried out with the objective to ensure service quality  and business continuity in line with defined parameters, deliver operational excellence, ensure compliance with the controls framework and develop talent  within the limits of organizational policies and SOPs, functional/departmental objectives, defined KPIs/SLAs and directions/guidelines from supervisor.
 
Key responsibilities:
 
Service Management
-           Implements a flexible and transparent service management framework for achieving defined targets
-           Ensures 100% compliance with defined SLAs throughout the year and obtains feedback from customers on the same during weekly/monthly meetings
-           Attends service review meetings on monthly basis to present SLAs results, exchange opinion on action points and projects to upscale productivity and outcomes
-           Administers service quality improvement by conducting customer satisfaction surveys and gathering feedback
-           Receives action points, agree/provide timelines, responsibilities etc. and ensures that all such requirements are met accurately and in a timely manner
-           Participates in meetings with corporate accounting, BSD, customer care, and operations teams to discuss operational issues, challenges and appropriate solutions
-           Discusses service matters and processes with the line manager and relevant stakeholders in tactical meetings on weekly basis in order to ensure improvement and maintenance of service quality
 
Operational Excellence
-           Prepares and implements strategies for:
o          Keeping the receivables within given KPIs through data analysis, regular reporting, follow up with concerned teams, dispute resolution, initiation of write-offs etc
o          Timely and accurate issuance of invoices to concerned parties
o          Franchise’ onboarding activities on system i.e. Seibel including logins generation, mapping new franchises/eFICs users in system within agreed timelines
o          Accurate and timely processing of franchise orders, Warid transactions and ensuring support for resolution of issues if any
o          Maintaining an effective control environment in order to optimize/enhance efficiency of entire OTC process
o          Ensuring business continuity through accurate and seamless order processing on daily basis as per defined KPIs
-           Reviews and analyzes current processes & procedures, benchmarks these with best practices and recommends appropriate changes for optimization and/or standardization
-           Creates a continuous improvements and process optimization culture/mindset within the team
-           Conducts engagement sessions based on periodic data to acquire insights on service quality, issues and challenges
-           Develops strategies for automation, process optimization in order to improve the monthly KPIs on receivable ageing, collection targets, billing process, overdue balances with minimum disruption
-           Engages in the overall digital transformation road map of finance departments
 
Compliance and Controls
-           Ensures that all agreed KPIs and SLAs are compiled with by the team
-           Ensures that all controls and compliance requirements are complied with, both at processes and execution levels
-           Ensures that all key controls in O2C domain are always in “effective” state
-           Supports internal controls team in carrying out management self-assessment exercise, testing of key and non-key controls and taking corrective actions where required
-           Provides required support to both internal and external auditors and ensures 100% compliance to data provisioning requests
 
People Management
-           Provides effective and inspiring leadership to direct reports; Ensures parity among subordinates with regards to learning and growth opportunities
-           Builds a conducive environment for engaged and committed team; Creates a sense of purpose and self-fulfillment among subordinates
-           Delegates the responsibilities to the direct reports and creates a sense of urgency; Keeps the team emotionally aware, sensitive and open to accept planned changes for the greater good
-           Leads by example, motivates and maintains a competent and high performing staff, capable to meet current and future needs; Identifies training and development requirements of subordinates to take future roles
-           Manages performance of direct reports through objective setting, continuous support, feedback and formal appraisal; Coordinates with HR for recruitment of new talent
-           Handles administrative issues related to HR i.e. conflict management, grievances handling, disciplinary issues etc. of the Department
 
A bit about you:
We are looking for someone with a positive mindset who believes in collaboration with excellent communication skills with:
·       MBA in Accounting/Finance OR a member of any professional accounting body, with 10 - 12 years of Finance/Operations and Team Handling Experience
·       Strong Business Acumen
·       Clear understanding of Customer Centric Approach
·       Extensive knowledge of Operations and Processes
·       In-depth knowledge of Stakeholder management
·       Detailed knowledge of internal processes and systems
·       Knowledge of working in Services Centre Environment
·       Basic knowledge of IFRS, accounting concepts
 
Essential skills for this role:
·       Leadership
·       Decision Making & Problem Solving
·       Analytical
·       Conflict Resolution
·       Decision Making
 


Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful.  Being truthful requires us to act ethically, honestly, and with integrity.  By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy

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Jazz

ٹیلی کمیونیکشن/آئی ایس پی · More than 5000 ملازمین - اسلام آباد

Jazz is Pakistan's leading telecom service provider, spearheading service excellence and product innovation in the country. With a subscriber base above 50 million and a legacy of more than 20 years, Jazz maintains market leadership through cutting-edge, integrated technology, the strongest brands and the largest portfolio of value added services in the industry. Housing a nation-wide network of contact centers and an unparalleled fibre optic backbone of more than 10,000 kilometers,

Jazz has already invested billions of dollars in the country to date. It also provides uninterrupted countrywide connectivity, unmatched customer services and international roaming in over 150 countries. As a responsible entity, the company passionately supports education, health and environmental initiatives and promotes sustainable business practices.

Jazz offers exclusive & personalized tariff plans that empower customers and cater to the communication needs of a diverse group of people, from individuals to businessmen to corporate and multinationals. Through its innovative services and products, Jazz is set to bring about a digital revolution that will enable and transform societies towards a more progressive Pakistan.

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