یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Technical Support Manager

Jem Pos Ltd

فروری ۲۴, ۲۰۱۹ شائع ہوئی

PKR. 40,000 - 80,000/Month

Job Description Technical Support Manager

PLEASE READ THOUROUGHLY BEFORE APPLYING!

We urgently need a Senior Support engineer with excellent spoken language Skills; the ones who can prove effective Communication (fluent flawless English with a definite accent) and Proven Technical Skills are the perfect candidates. Regrettably we will not even be shortlisting applicants without impeccable command on English while speaking it with an accent.

Supports and maintains Point of Sales (POS) system computers (servers, desktops, cash registers, laptops and tablets). Supports and maintains POS related devices, like POS printers, scanners, cash drawers and POS terminals.

Performs general administrative/office duties as required, including preparing reports and correspondence, entering and retrieving computer data, sending and receiving emails, providing support and expertise over the phone to customers.

High level of attention to detail, following proven processes and guidelines as set by the organization. Our key focus is quality and consistency for proven customer satisfaction.

Keenly works in a team environment, happy to share learning’s and assist others. Is prepared to work overtime, Performs related duties as required.

Great Problem Solving and analytical skills, Able to perform well under stress. Good English communication skills and very professional in the approach to customer service.

Requirements

· Excellent communication and drafting skills in order to communicate with International client and customers

· The incumbent will be managing customer accounts, doing remote installs whilst providing training to customers.

· Diagnose and troubleshoot technical issues, including account setup and network configuration for the POS system

· Prioritize and manage several open issues at one time. Ensure all issues are properly logged

· Define and monitor compliance with processes for the set-up and installation of hardware, software, applications, peripherals and the like systems to agreed service level

· Escalate system performance issues with internal and/or external providers to minimize adverse impact of systems availability on business continuity

· Report against performance metrics to highlight areas where applications development, vendor relationship management or strategic infrastructure modifications are required for enhancing business performance and efficiency

· Source and secure appropriately skilled resources to meet current and future needs and comply with agreed standards and procedures

· Inspire, guide, support and motivate team, provide direction and manage performance. Encourage the team to work collaboratively to contribute to achieving the team’s business outcomes

· Good understanding of computer systems, network devices and other technology products with the ability to diagnose and troubleshoot complex technical issues

· Excellent problem-solving skills. Ability to provide step-by-step technical help, both written and verbal to customers

· Must have BS degree in Information Technology, Computer Science or relevant field

· Ability to work in shift rotation Evening & Weekend Shifts and pressure situation

Skills and Knowledge

Service Management, Service Operation, Service desk and incident management, Solution Development and Implementation, Installation and Integration, Systems Installation Strategy and Architecture, Technical Strategy and Planning, Methods and Tools of Management Support, Supply Management, Supplier Relationship Management, End User Training, End user support & troubleshooting multitasking, firewall and routers, Project Management & Administration, Excellent communication skills

مہارتیں

Service Management Service Operation/desk

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

دوپہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

Gulberg, لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

ڈگری کا عنوان:

BCS, MCS, BSc (comp), MSc (comp),

کیریئر کی سطح:

تجربہ کار پیشہ ور

تجربہ:

5 سال - 7 سال

اس سے پہلے درخواست دیجیۓ:

مارچ ۲۵, ۲۰۱۹

تاریخِ اِشاعت:

فروری ۲۴, ۲۰۱۹

Jem Pos Ltd

انفارمیشن ٹیکنالوجی · 11-50 ملازمین - لاہور

پیروی کریں

Unveiling the revolutionary impact of POS solutions with simplified complexity. JEM Point of Sale (Formally Just eMenu) is a cutting-edge iPad Point of sale encouraged to transform hospitality experience with innovation in functionality and reliability. The foundations of this point of sale solution are laid with credence in quality and convenience mixed with the determination to enrich businesses with speedy and fully automated process