یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

NOC Engineer

dinCloud Pakistan (Private) Limited

ایک سے زیادہ شہر، پاکستان

درخواست بھیجیں

اکتوبر ۰۴, ۲۰۲۲ شائع ہوئی 240 نے دیکھا

About dinCloud:

At dinCloud, we maintain a dynamically robust environment that is ever-changing and evolving in parallel with the latest technologies, trends, and industry standards. With a highly skilled and qualified workforce of over 500 personnel in our Islamabad, Lahore, and United States offices, we function with the firm belief that our employees are our most significant and most valued assets.

Our perks and benefits package includes:

Health insurance for our employees' immediate family members inclusive of their parents, which covers OPD, as well as IPD
An effective provident fund policy along with EOBI facilities
Entitlement for paid leaves
Pay Raises & Paid Trainings

We are presently searching for highly motivated candidates, with the will and determination to strive under pressure, and the innate ability to evolve and keep up with the emerging technologies in the industry.

Optanix is seeking candidates who have demonstrated progressive experience in customer service, troubleshooting, impact recognition, and provider management. 

The NOC Engineer is responsible for quickly and accurately assessing inbound customer calls and service or escalating customer issues as appropriate as part of incident and problem management to enable the delivery of service management. This position is aligned with the Cisco Certified Network Associate (CCNA) training track.

Essential Functions and Responsibilities

Ensure proper incident management from the initial customer call.
Recognize incident priority based on reported impact and engage accordingly.
Follow company service level agreement (SLA) guidelines in responding to customer calls
Update service requests to ensure that service level agreements are met
Follow up with customers regarding outstanding issues, and ensure related incidents are up to date.
Ability to work with little direction
Ability to work weekends and non-normal business hours, as needed by the business
Ability to work well within a team

Knowledge, Skills, and Abilities

Strong technical, client, and customer relations skills in a fast-paced environment.
Proven customer satisfaction record
Strong problem management skills, as defined by ITIL
Desire to grow professionally.
Strong communication verbal/written/presentation ability and presence
Academic Experience with troubleshooting
Broadband provider circuit technologies
Cisco Router and Switch technologies (IOS based)
Experience in basic troubleshooting of the following technologies preferred:
Cisco Wireless Networks
Cisco SD-WAN technologies
Cisco VOIP technologies
Cisco IM & Presence
Cisco Telepresence Applications and Endpoints
VMware ESXi and vCenter

مہارتیں

ESXi VCenter VMware Cisco VOIP Technologies Cisco Wireless Knowledge

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

کمپیوٹر نیٹ ورکنگ

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

تیسرا پہر (رات)

نوکری کی قسم:

مستقل

نوکری کا مقام:

اسلام آباد, گجرانوالہ, لاہور, پشاور, راولپنڈی, سیالکوٹ, ایبٹ آباد, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

ماسٹرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

3 سال

اس سے پہلے درخواست دیجیۓ:

نومبر ۰۴, ۲۰۲۲

تاریخِ اِشاعت:

اکتوبر ۰۴, ۲۰۲۲

Work Environment

Supervisor’s gender:

Either

Percentage of female coworkers:

20-29%

dinCloud Pakistan (Private) Limited

انفارمیشن ٹیکنالوجی · 601-1000 ملازمین - ایبٹ آباد, گجرانوالہ, اسلام آباد, لاہور, پشاور, راولپنڈی, سیالکوٹ

پیروی کریں

dinCloud is an all-encompassing Cloud Service Provider (CSP) with a global footprint of data centers. Our portfolio includes Cloud Hosted Virtual Desktops, Servers, and Databases. For over 10 years, we have been innovating in the cloud space- as a ‘born in the cloud provider. While we have evolved over the years, our core philosophy remains centered on security and transparency, and as such our innovative solutions can be tailored to the unique needs of many businesses and industries. At dinCloud, we maintain a dynamically robust environment that is ever-changing and evolving in parallel with the latest technologies, trends, and industry standards. With a highly skilled and qualified workforce of over 150 personnel in our Islamabad, Lahore, and United States offices, we function with the firm belief that our employees are our greatest and most valued assets.