• Supervise day-to-day operations of customer service department.
• Set work schedules and goals
• Ensures customers’ satisfaction
• Manage members’ applications / queries
• Manage allotments / possessions
• Ensure payment recoveries / verifications
• Interact with customers’ for their queries
• Resolve customers’ grievances
• Coordinate with other departments for smooth functioning
• Manage customer information material, i.e, maps, brochures etc
• Respond members’ letters / emails
• Visit sites for updates / pictorial presentation
• Oversee Customer Support Team
• Evaluate team members’ performance
joint venture management company