یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Shift Manager (Restaurant Operations)

J&S Corporation

کراچی ، پاکستان

درخواست بھیجیں

جولائی ۲۳, ۲۰۲۲ شائع ہوئی 656 نے دیکھا

PKR. 25,000 - 30,000/Month

Manage, instruct, and guide a team of Cloud Engineers in their day-to-day activities surrounding customer support via Live chat and tickets, site migrations, application monitoring, and responsiveness to abuses reported by upstream providers
Be responsible for key performance metrics ensuring customer satisfaction
Meet aggressive system and application availability objectives while providing hands-on leadership during customer-impacting events (outages and incidents)
Provide immediate response/remediation/ and escalation for incidents during the shift
Manage resources to performance expectations via tracking and maintaining individual performance metrics, including incident management, chats & ticket performance, and process/procedure adherence as well as constant reinforcement to ensure SLA’s are met
Establish and drive clear accountability for all team members, create an environment that enables effective team performance and excellent communication
Conduct regular team meetings as well as one-on-one sessions with staff members
Onboard, and train new hires in process and procedure adherence as well as the use of tools and understanding of production platform interdependencies
Maintain employee shift schedules ensuring adequate resource coverage at all times
Maintain daily shift stats compilation, shift logs, analysis of “not at all well” customer ratings, the response on cross-departmental queries during the shift
Develop, document, maintain and disseminate new processes and procedures for platform monitoring, incident validation, remediation, and escalation
Ensure 24x7 availability to work with the team in addressing incidents/outages where managerial guidance is required