یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Technical Support Representative

Kinet Hub

درخواست بھیجیں

About the Job:

We are hiring Technical Support Representative for our software company who can listen to customer's queries and get them sorted.

Responsibilities:

Email, Chat and Voice Support - Answer inbound inquiries coming through support hotline, live chat feature or support email address.
Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues.
System Evaluation - valuate our existing tools and work with engineering to develop tools to enable this function to scale
Dependable to be at work during assigned shifts and to complete work as expected.
Front line support via live chat, email, and telephones.
Provide technical support for level one escalation issues via the helpdesk.
Performs miscellaneous job-related duties as assigned.
Answer calls and response to emails, handle customer inquiries both telephonically and by email.
Research required information using available resources, manage and resolve customer complaints.
Knowledge of using Search Engines for your own ease.
Provide customers with product and service information, Identify and escalate priority issues
Excellent Writing skills, Customer Focus, Customer Service, Verbal Communication
Multi-tasking, Listening skill
Problem analysis and problem-solving, Customer service orientation
Teamwork, Stress tolerance, Resilience.
Ability to handle a stressful situation

Requirements

Natural instinct to empathize with users
Critical thinker and a quick learner with the ability to handle pressure
Strong analytical skills
Excellent verbal and written communications skills
Native or bilingual spoken and written English skills
Natural self-starter
Should be comfortable with rotational shifts
Programming or Technical education background will be plus point.
Bachelor’s Degree, preferably in a technical discipline. Computer Science Majors most preferred.
1 to 2 Years of experience in a similar role (Technical Application Support).

Perks and Benefits: