اس نوکری کیلیۓ درخواست دیجیۓ

بند کریں

نوکری کی تفصیل

As a Customer Service Representative you will be responsible for interacting with customers to provide and process information in response to inquiries, concerns and requests about products and services. You will also be responsible generating, organizing and editing high-quality documentation for our web application. The candidate should have a strong writing ability, working knowledge of how to strategically optimize overall content theming, enhance the client experience, artfully edit content, manage and optimize digital content libraries and should be able to effectively research, resolve, and report on internal and external issues.  

Job Requirements

  • Proven working experience in technical writing of documentation
  • Ability to read and write quickly
  • Ability to deliver high quality documentation paying attention to detail
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Ability to coordinate with multiple personnel to assemble required information
  • Excellent written skills in English
  • Strong writing and editing abilities
  • Ability to quickly learn new industries and produce professional content
  • Ability to effectively communicate with clients

  Job Responsibilities

  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
  • Analyze existing and potential content, focusing on developing a singular style and refining and improving documentation standards
  • Create and maintain the information architecture
  • Maintain document library and update older documentation to current standards
  • Create tutorials to help end-users use a variety of applications
  • Ability to proofread, edit language and set standards for documentation
  • Train clients on our web based application
  • Work directly with customers either by telephone or via ticketing system Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Perform customer verifications
  • Process orders, forms, applications and requests
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions

  Key Competencies

  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Customer service orientation
  • Adaptability and proactivity

  Experience Requirements   3 + years experience in content management and customer service College Degree Required / BA in English in a plus

نوکری کی تفصیلات

کل عہدے:
1 اشاعت
نوکری کی شفٹ:
دوپہر
نوکری کی قسم:
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
3 Years
اس سے پہلے درخواست دیجیۓ:
ستمبر ۰۹, ۲۰۱٦
تاریخِ اِشاعت:
اگست ۲۳, ۲۰۱٦
کم معلومات دیکھئے نوکری کی مکمل تفصیلات پڑھیں

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روزی پریمیئم کو آزمائیں

Layer Logic

انفارمیشن ٹیکنالوجی · 1-10 ملازمین - اسلام آباد

We are a leading web technology company with customers across Europe & America. We provide product base and project base services to our clients. We love quality and passionate developers to have them in our team.

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