یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Service Representative

As a Customer Service Representative you will be responsible for interacting with customers to provide and process information in response to inquiries, concerns and requests about products and services. You will also be responsible generating, organizing and editing high-quality documentation for our web application. The candidate should have a strong writing ability, working knowledge of how to strategically optimize overall content theming, enhance the client experience, artfully edit content, manage and optimize digital content libraries and should be able to effectively research, resolve, and report on internal and external issues.

Job Requirements

Proven working experience in technical writing of documentation
Ability to read and write quickly
Ability to deliver high quality documentation paying attention to detail
Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
Ability to coordinate with multiple personnel to assemble required information
Excellent written skills in English
Strong writing and editing abilities
Ability to quickly learn new industries and produce professional content
Ability to effectively communicate with clients

Job Responsibilities

Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
Analyze existing and potential content, focusing on developing a singular style and refining and improving documentation standards
Create and maintain the information architecture
Maintain document library and update older documentation to current standards
Create tutorials to help end-users use a variety of applications
Ability to proofread, edit language and set standards for documentation
Train clients on our web based application
Work directly with customers either by telephone or via ticketing system Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle inquiries and complaints
Perform customer verifications
Process orders, forms, applications and requests
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Communicate and coordinate with internal departments
Follow up on customer interactions

Key Competencies

Interpersonal skills
Communication skills - verbal and written
Listening skills
Problem analysis and problem-solving
Attention to detail and accuracy
Customer service orientation
Adaptability and proactivity

Experience Requirements 3 + years experience in content management and customer service College Degree Required / BA in English in a plus

مہارتیں

Sweeping Knowledge Relations Management عمليات خدمة العملاء

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

دوپہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

اسلام آباد, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

3 سال

اس سے پہلے درخواست دیجیۓ:

ستمبر ۱۰, ۲۰۱٦

تاریخِ اِشاعت:

اگست ۲۳, ۲۰۱٦

Layer Logic

انفارمیشن ٹیکنالوجی · 1-10 ملازمین - اسلام آباد

پیروی کریں

We are a leading web technology company with customers across Europe & America. We provide product base and project base services to our clients. We love quality and passionate developers to have them in our team.