یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

QA / Technical Representative

We are looking for highly talented professional who has energy and passion to be a part of a great team of professionals. We need an experienced QA and Technical Support Engineer who has abilities to test and guide the customer through the software.

Person must have excellent communication skills and English accent to cover customer communication part while he must have Quality Assurance knowledge of modern web techniques to test the application and coordinate with application development team to make the application robust.

Must:

Resolve customer complaints via Calls, Emails, Web chat etc.
Resolves problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Bug logging and bug tracking.
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer queries.
Build sustainable relationships and trust with customer accounts through open and interactive communication
Following standard procedures for proper escalation of unresolved issues to the appropriate internal development teams
Provide prompt and accurate feedback to customers
Ensure proper closure of all issues.
Document knowledge in the form of knowledge base tech notes and articlesLogging and keeping records of customer/employee queries
Good DB concepts with knowledge of MySQL & SQL queries
Good knowledge of PHP, jQuery, CSS
JIRA (Bug tracking tool)

Qualification and Experience:

At least 3 years of professional experience in Software Quality Assurance AND Technical Customer Support

Skills:

Strong analytical skills
Strong database and charting libraries concepts
Strong mathematics and statistics skills
Excellent communication, documentation, interpersonal and presentation skills

Education:

Minimum Bachelor's or Master's degree in Computer Science

Company Offers:

A stable and supportive work environment, competitive salary and generous benefits.
Annual paid leaves.
Medical benefits for employee and employee’s dependent family.
Employee of the Month prizes

We value people and differences, celebrate challenges, reward success, urge employees to take ownership of their work and careers and provide them with the tools and opportunities to help them reach their full potential.

مہارتیں

Knowledge of Software= Pursuing News Stories Quality Assuarance Tbricklaying

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

اسلام آباد, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

3 سال

اس سے پہلے درخواست دیجیۓ:

نومبر ۰۳, ۲۰۱۷

تاریخِ اِشاعت:

اکتوبر ۱۷, ۲۰۱۷

Layer Logic

انفارمیشن ٹیکنالوجی · 1-10 ملازمین - اسلام آباد

پیروی کریں

We are a leading web technology company with customers across Europe & America. We provide product base and project base services to our clients. We love quality and passionate developers to have them in our team.