Job Purpose:

  • Responsible for providing specialist IT Service Desk Support to carry out high quality investigative, diagnosis and test procedures to resolve IT incidents working to KPI's and SLA targets while keeping a high level of customer satisfaction.
  • You will be providing support to our key workers in an IT service desk environment.
  • To be adaptable and have a positive approach to change and change management techniques, to improve efficiency of the department and overall company performance.
  • To build and support Desktop PCs, Laptops, Smartphones and resolve requests and incidents.
  • To ensure that users are fully supported in their day-to-day use of IT and to perform installations of IT equipment.
  • To support the provisioning/deployment of new equipment and users including account creation and password resets.
  • To provide support for projects which will include installations, moves and changes of devices and the software on those devices.
  • To assist with stock maintenance including preparing equipment for delivery to the end user, receipting goods, storing equipment, disposing of redundant hardware, and requisitioning.

Technical skill set:

  • Active Directory Administration
  • Exchange Online, One Drive, SharePoint Administration
  • Microsoft Office application suite (O365)
  • Microsoft Windows Operating Systems (Windows 10)
  • Desktop, Laptop, iOS devices and their components
  • Good working knowledge of MDM Solutions
  • New starter/ Leavers Requests 

Role:

  • Ability to deal with various types of calls from colleagues.
  • Keeping colleagues updated on the progress of their tickets.
  • Managing your personal Engineer queue to ensure all your tickets are progressing.
  • Escalating tickets within a good time if they need more Technical focus..
  • Ability to take ownership of tickets
  • Ability to work under pressure
  • Working to schedules & set deadlines
  • Meeting the set Service desk Objectives consistently
  • Good communication skills
  • Adaptive and able to learn new things quickly
  • Microsoft Windows Operating System(Windows 10)

نوکری کی تفصیلات

شعبہِ افعال:
کل عہدے:
1 اشاعت
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
1 سال
اس سے پہلے درخواست دیجیۓ:
مئی ۰۲, ۲۰۲۱
تاریخِ اِشاعت:
اپریل ۰۱, ۲۰۲۱

Deo Volente Solicitor

انفارمیشن ٹیکنالوجی · 11-50 ملازمین - راولپنڈی

Deo Volente is a leading UK based law firm providing personalized, pragmatic services to a diverse portfolio of clients for over 14 years. It is part of a global network of companies within the Bothongo Group employing over 2000 people worldwide. Deo Volente in addition to providing diversified legal services has a division of the business in the UK entitled LegalTech Lab with one of its offices in the capital territory Islamabad of Pakistan. LegalTech Lab is committed to delivering high tech innovative solutions from SaaS applications, E-commerce, Business Intelligence, mobile app development, and marketing solutions to clients worldwide.

آپ کو کس حوالے سے برتری حاصل ہے؟

اپنے بارے میں ہماری پیشہ ورانہ رائے اور تقابلی جائزہ حاصل کیجیۓ
اپنی سی وی کو موءثر بنانے کیلئے ہماری ماہرانہ مشاورتی ٹیم سے رابطہ کریں
روزی پریمیئم کو آزمائیں

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