یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Complaint Officer

LeyJao LLP

جنوری ۲٦, ۲۰۲۱ شائع ہوئی 129 نے دیکھا

PKR. 20,000 - 25,000/Month

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Manage large amounts of incoming calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limit and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Assist with placement of orders, refunds, or exchanges
Advice on company information
Take payment information and other pertinent information such as addresses and phone numbers
Answer questions about warranties or terms of sale
Act as the company gatekeeper
Suggest solutions when a product malfunctions
Handle product recalls
Attempt to persuade a customer to reconsider cancellation

Inform customer of deals and promotions

مہارتیں

Customer Satisfaction Management Interpersonal Leadership Lab Knowldge

نوکری کی تفصیلات

نوکری کا ذریعہ:

خواتین کیلئے نوکریاں

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

2 آسامیاں

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

لاہور, پاکستان

جنس:

عورت

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

نوآموز

کم از کم تجربہ:

1 سال

اس سے پہلے درخواست دیجیۓ:

فروری ۲۷, ۲۰۲۱

تاریخِ اِشاعت:

جنوری ۲٦, ۲۰۲۱

LeyJao LLP

انفارمیشن ٹیکنالوجی · 11-50 ملازمین - لاہور

پیروی کریں

Leyjao.pk, LLP., is a Pakistani technology company providing an e-commerce marketplace offering a variety of consumer products. We are the bridge of convenience between consumers and sellers dedicated to making shopping experience seamlessly less time consuming, less expensive and much easier at Leyjao. We are headquartered in Lahore, with almost 50 employees and growing!