Operations Management:

  • Ensure that the operation procedure is followed by every team (Indoor / Outdoor / spare parts/call center)·
  • Do Random check for above.
  • Monitor escalation jobs (category wise)·
  • Monitor TAT / response time / completion / critical spare / as per KPI daily·
  • Monitor daily revenue collection as per budget

Spare Parts Management:

  • Ensure the availability of spare parts for servicing in time.
  • Periodic review of stocks and planning is done.

Assets Management:

  • Ensure that the planned assets are in place and utilized by the team (vehicles/tools/equipment)
  • Ensure that there is no wastage and accounting is done for the proper usage of consumables, tools and spares by the operations team

Business Management:       

  • Ensure that revenue targets are met as per the targeted budget.                        
  • Ensure that the marketing plan is executed as per the schedule.              
  • Ensure that the results of each activity are resulting in improvement of revenue and profitability.
  • Ensure that the budgeted profitability is met. 

Manpower development:

  • Ensure that the team is trained on new products.
  • Evaluate the training needs for improvement.
  • Evaluate the need for soft skills (like communication skills, customer handling skills, telephonic skills, etc…)
  • Regular periodical meeting with the team for their Development and improvement.

Customer handling:

  • Assist operation in handling customers.
  • Ensure that the angry customer is treated fairly.
  • Ensure that the correct pricing is provided.
  • Ensure the process is followed for the customer goes out happy and satisfied.

Customer feedback:

  • Check the customer’s feedback and take corrective actions.
  • Ensure the process in place on constantly measuring customer satisfaction and continuous improvement in place.

Reports Daily / Weekly:

  • Snapshot reports on revenue, load, TAT, response/completion time, escalation, customer satisfaction, productivity, etc.

Reports Monthly / Quarterly:

  • Report on KPIs / financial / process / Business Quarterly Review report and presentation to the Management.

نوکری کی تفصیلات

کل عہدے:
1 اشاعت
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
تجربہ کار پیشہ ور
تجربہ:
4 سال - 5 سال
اس سے پہلے درخواست دیجیۓ:
نومبر ۱۵, ۲۰۱۹
تاریخِ اِشاعت:
اکتوبر ۱۵, ۲۰۱۹

آپ کو کس حوالے سے برتری حاصل ہے؟

اپنے بارے میں ہماری پیشہ ورانہ رائے اور تقابلی جائزہ حاصل کیجیۓ
اپنی سی وی کو موءثر بنانے کیلئے ہماری ماہرانہ مشاورتی ٹیم سے رابطہ کریں
روزی پریمیئم کو آزمائیں

ملتی جلتی نوکریاں

Unit Head Sales and Services - Central

Professional Employers (Pvt) Ltd, لاہور, پاکستان
اپریل ۱۵, ۲۰۲۴ شائع ہوئی

Manager Sales

COMSATS Internet Services, لاہور, پاکستان
اپریل ۱۸, ۲۰۲۴ شائع ہوئی

Assistant Manager Sales

COMSATS Internet Services, لاہور, پاکستان
اپریل ۱۸, ۲۰۲۴ شائع ہوئی

Sales Manager

Creative Engineering Services, اسلام آباد, پاکستان
اپریل ۱۸, ۲۰۲۴ شائع ہوئی
تمام دیکھیں
I found a job on Rozee!