As a Technical Support Executive, you will serve as the main point of contact for issues and questions about Seebiz and its products.

You will not only be responsible for providing world-class assistance, but will also have the opportunity to define Seebiz support processes and work with our team to develop and scale the Technical Support function

About the Role:

  • Answer inbound inquiries coming through Seebiz support hotline; live chat feature or support email address
  • Use voice and written communications to ask insightful questions that get to the root cause of the customer’s problem.
  • Generating solutions using your deep product knowledge
  • Developing inbound and outbound strategies for customers follow-ups.
  • Creating and documenting SOPs and databank of a wide variety of client issues and their resolutions.

Requirements:

  • Minimum 2 years of working experience in Technical Support/Customer Success 
  • Experience in inbound upselling
  • Customer advocacy, empathy, and keen attention to detail.
  • Experience in a technical support role covering enterprise software products.
  • Educational background focused on Accountancy, computer science or business management

نوکری کی تفصیلات

کل عہدے:
5 آسامیاں
نوکری کی شفٹ:
تیسرا پہر (رات)
نوکری کی قسم:
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
انٹرمیڈیٹ / اے لیول
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
2 سال
اس سے پہلے درخواست دیجیۓ:
نومبر ۰٦, ۲۰۲۰
تاریخِ اِشاعت:
اکتوبر ۰۵, ۲۰۲۰

SeeBiz Pvt Ltd

انفارمیشن ٹیکنالوجی · 51-100 ملازمین - لاہور

About the Company: MateebTech is a professional SAAS based Software Company. Our aim is to develop one of a kind wholesale e-commerce solution, along with an inventory management system, to give the wholesale world a new look. And we are continuously working on it. Our purpose is to facilitate small businesses to grow and developed businesses to expand their area. SeeBiz offers free registration to facilitate our customers with commendable administrations.

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