MA Services is seeking result-oriented candidate, who can work under pressure independently and within team, for the positions of QC Analyst. Ideal candidates should be quick learners with strong communication and analytic skills. Only short-listed candidate will be contacted.

Goals Objectives

·         Flexibility/Agility

·         Result oriented

·         Clients relationship building and growing the company

Working Responsibilities:

·         Evaluate potential call center agent candidates for essential Communication skills to ensure that they have what it takes to hit the ground running.

·         Engage in silent monitoring of live calls, observation of call center agents and listen to recorded calls systematically.

·         Rate these calls using a call scoring and evaluation form and calibrate your ratings with a rating team.

·         Making sure that Client given instructions are implemented and followed by Call Center Agents.

·         Collaborates with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and the client experience.

Mandatory Skills:

·         Time management

·         Excellent communication skills, both written and verbal, and be able to communicate clearly

with employees around the world.

·         Excellent E-mail composing Skills (American Standards)

·         Ability to understand American Accent.

·         Demonstrate ownership for the integrity of work.

·         Excellent Grammar and Vocabulary.

نوکری کی تفصیلات

کل عہدے:
3 آسامیاں
نوکری کی شفٹ:
تیسرا پہر (رات)
نوکری کی قسم:
نوکری کا مقام:
جنس:
مرد
کم از کم تعلیم:
انٹرمیڈیٹ / اے لیول
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
2 سال
اس سے پہلے درخواست دیجیۓ:
اگست ۱۴, ۲۰۱۸
تاریخِ اِشاعت:
اگست ۰۸, ۲۰۱۸

MicroAgility Services Pvt Ltd

انفارمیشن ٹیکنالوجی · 11-50 ملازمین - اسلام آباد

As a management and IT consulting, we are transforming the way the leaders envision, plan, and manage IT initiatives, projects, and resources. MicroAgility continues to deliver world-class consulting services.

آپ کو کس حوالے سے برتری حاصل ہے؟

اپنے بارے میں ہماری پیشہ ورانہ رائے اور تقابلی جائزہ حاصل کیجیۓ
اپنی سی وی کو موءثر بنانے کیلئے ہماری ماہرانہ مشاورتی ٹیم سے رابطہ کریں
روزی پریمیئم کو آزمائیں

ملتی جلتی نوکریاں

QA / QC Manager

Partners in Development, ناوكوندي, پاکستان
اپریل ۱۵, ۲۰۲۴ شائع ہوئی

QC Manager

Dekalb Trade Voice, سیالکوٹ, پاکستان
مارچ ۲۱, ۲۰۲۴ شائع ہوئی
I found a job on Rozee!