Senior System / Network Administrator

COMMANDING SPOKEN and WRITTEN ENGLISH SKILLS ARE REQUIRED

Our Managed IT Services Company needs a capable, motivated Senior System & Network Administrator to take over all aspects of the configuration and maintenance of our more than 100 clients IT Infrastructures. Do you love tackling problems head-on? Do you enjoy coming up with creative solutions to a business’s pain points? Are you constantly updating your knowledge of hardware and software trends and advancements? If you can answer “yes” to those questions, you’ll fit in well with our International IT Help Team. We run a fast-paced but casual office in a supportive atmosphere.

The Ideal candidate will be able to troubleshoot and identify complex network, software, and hardware issues. The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Direct customer support experience is essential. Exceptional verbal and written communication, customer service, and troubleshooting skills are required for this position as well as organizational skills, high-level troubleshooting, and the ability to meet deadlines. This individual is accountable for the following systems: Linux and Windows systems that support GIS infrastructure; Linux, Windows and Application systems that support Asset Management; Responsibilities on these systems include SA engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.

• Willing to work as part of a worldwide professional support team
• Extensive knowledge of the IT infrastructure operations environment
• Able to maintain professionalism while under pressure
• Values teamwork and can contribute to the entire group, Self-starter and self-motivated
• Someone who wishes to continue to develop their skill set in a proactive environment
• Someone who exercises judgment within defined procedures and practices to determine appropriate actions
• Demonstrates strong customer service/support skills such as active listening, good verbal and written communication.
• Ability to work independently in a dynamic and complex environment Set up, test, administer and troubleshoot LAN and WAN.
• Ability to manage Windows 2000, 2003, 2008, 2012, XP, Vista and Windows 7, 8, 10.Setup and Maintain Active Directory, Exchange, IIS, SharePoint, Print, SQL, SharePoint and Asterisk Server.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Provide Tier III/other support per request from various constituencies.  Investigate and troubleshoot issues.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.
• Ability to work with all major networking vendors equipment including CISCO, Checkpoint, Watch Guard, Sonic WALL Ability to setup entire IT infrastructure including Internet, Perimeter Security, Backbone servers, Remote Access, Printers and Other Peripheral Devices and Desktop.
• Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
• Ability to work with all major monitoring tools such as NINJARMM, ENABLE, LPI and KASEYA.
• Understanding of SEO principles and digital content best practices
• Ability to setup and troubleshoot handheld devices.
• Ability to do research
• Project & Vendor Management
• Web Development & Motion graphics and/or 3D skills is a big plus

RESPONSIBILITIES

• Troubleshoot and resolve complex, critical, and sensitive technical support issues.
• Perform application/operating system support for large numbers of globally-based Windows/Client systems.

Ability to respond to help desk requests after hours on a limited basis

·   Setup and Maintain Active Directory, Exchange, IIS, SharePoint, Print, SQL, SharePoint and Asterisk Server.

• Resolve customer issues through email, phone, and remote support sessions.
• System Administrator is responsible for day-to-day support of the USA based client’s systems, enhancing customers’ experiences and responding directly to items reported through the service request system. This includes, but is not limited to, operations for 7x24x365 customer service and help desk support.
• Will provide high-level desktop, server, and network operations support to staff within the all over USA.
• Analyze alarms from monitoring tools.
• Assist front-line client-supporting staff identifying and resolving complex application and connectivity failures.
• Monitoring and reporting of third party enterprise anti-virus application and remediation of reported issues.
• Liaise with regional and global staff to ensure production systems are processing data real-time and that all emergency procedures and service restoration documentation are updated accordingly.
• Responsible for reporting service outages and documenting events and service outages in accordance with established procedures.
• Assist front-line client-supporting staff identifying and resolving complex application and connectivity failures.
• Liaise with regional and global staff to ensure production systems are processing data real-time and that all emergency procedures and service restoration documentation are updated accordingly.
• Responsible for reporting service outages and documenting events and service outages in accordance with established procedures.
• Manage a personal queue of incidents by effective time management and issue prioritization.
• Ensure customer satisfaction through professionalism and swift resolution.
• Evaluate new technologies and propose improvements to the existing workstation environment.
• Configure and support mobile devices.
• Build reports, templates and write scripts to resolve customer facing requests.
• Coordinate equipment repair and preventative maintenance activities with third party vendors
• Formulate and implement solutions to meet customers’ requirements and timeline.
• Create master operating system images for deployment across the division – including advanced system configurations and application settings, automated software deployment, and customized system features.
• Install, configure and support Windows based PC’s, Linux and thin client hardware.
• Ability to install, configure and support Windows and Linux operating systems.
• Install, configure and support complex software applications in both workstation and server environments.
• Any other duties as assigned.

KNOWLEDGE/SKILLS: 

·        Bachelor (4-year) degree, with a technical major, such as engineering or computer science.

·        Systems Administration/System Engineer certification in Cisco, Unix and Microsoft.

·        Five to Seven years system and Network administration hands on experience

·        Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.

·        Ability to respond to help desk requests after hours on a limited basis

Shift work:

• Shift Position: Overnight or Day - (includes weekends and rotation on ad-hoc basis)